Von Nikolo N. Palermo

N/A N/A Von Nikolo N. Palermo Iriga City, Bicol, Philippines -- in/vonpalermo SUMMARY Experienced General Virtual Assistant with strong organizational and communication skills. Skilled in managing emails and communication, scheduling appointments, handling data entry, assisting with project management, and providing customer service support. Able to adapt to changing needs and priorities and work effectively remotely. EXPERIENCE General Virtual Assistant | Gadget User | Australia | December 2020 - October 2022 • Improved search engine rankings through on-page and off-page optimization techniques, including link-building efforts. • Increased social media engagement by creating and scheduling relevant, high-quality content. • Maintained positive relationships with clients through timely and efficient email communication. • Oversaw the creation of accurate and engaging product features for the company website. • Gathered and organized data on potential clients to aid in sales and marketing efforts. • Designed visually appealing and effective giveaway banners to increase brand awareness and promote special promotions. Virtual Assistant | Mens Axis | Australia | August 2019 – December 2020 • Improved customer service and satisfaction by efficiently managing emails and communication with clients, promptly addressing their inquiries and concerns. • Increased brand visibility and engagement through effective management and content creation for social media channels. • Collaborated with writers to ensure that clients received high-quality, on-brand articles and product features. • Streamlined the content creation process by managing and organizing blog posts from writers and uploading to the company website. • Improved search engine rankings and website traffic through on-page and off-page SEO tasks, including link-building efforts through guest posts. • Utilized analytics tools to track and analyze website performance, identifying areas for improvement and implementing targeted optimization strategies. EDUCATION Bachelor's degree: Computer Science | Camarines Sur Polytechnic Colleges TECHINICAL SKILLS Microsoft Office and Google Suite, Project management tools (Asana, Trello), Customer relationship management (CRM) systems, Video conferencing tools (Zoom, Skype), Social media management tools (Hootsuite, Buffer), Data entry and database management, Graphic design software (Adobe Creative Suite), Content management systems (WordPress)