Voltaire Phil B. Quingco Iii

WORK EXPERIENCE: Voltaire Phil B. Quingco III GENERAL VA/FREELANC ER EXECUTIVE SUMMARY: YES WE VIBE/RAADSHOP (SEPTEMBER 2019 – AUGUST 2021) CUSTOMER SUPPORT / SME / TRAINER · MANAGE CUSTOMER ACCOUNTS · RESPOND TO ORDER STATUS INQUIRY · ORGANIZE FULFILLMENT ORDERS · TRAIN AND ONBOARD NEW HIRES · ASSIST TRAINEES WHILE ON THEIR “NESTING PERIOD” · ANSWER PHONE CALLS, EMAILS AND CHAT TELEWORKPH O perati onal and P erf orm anc e M anagem ent - years of operational " Custom er Servic e" experienc e i n T ec h, B i lli ng, Collec ti on, and Fraud (Support m edi um s – E m ai l, eSupport (Chat) and P hones). P eople and T alent M anagem ent – E xperi enc ed in m anaging and trai ning and onboarding new hi res, AREAS OF EXPERTISE: • • • • • • Tec hnic al Support Representative Customer Servic e Representative Photo Editing Video Editing Basic Graphic Design (Logo Making) Transc riptionist • P roof Readi ng EDUCATIONAL ATTAINMENT: INFORMATICS COMPUTER INSTITUTE BS Computer Sc ienc e major in programming (undergraduate) GET IN TOUCH: Mobile:- Email Address:-om Skype ID: voltz.nsk JULY 2017 – SEPTEMBER 2019) TECHNICAL SUPPORT · MANAGES A TEAM OF COMBINED HOME BASED AGENTS AND OFFICE BASED (BALIUAG, BULACAN) · PROVIDES COACHING, LIVE TRAINING, ONBOARDING NEW AGENTS, IMPROVEMENTS AND NEW LEARNING · HELPED CREATE THE EFFECTIVE TEAM STRUCTURE, PRIORITIZING COMMUNICATION BETWEEN EACH TEAM MEMBER, BY HOLDING DAILY STAND UP MEETING OF 5- 10 MINUTES EACH (SCRUM MEETING) · OCCASSIONALLY HANDLES TIER 1 CALLS WHENEVER NEEDED (TO HELP WITH THE SERVICE LEVEL), PHONE AND CHATS FOR A YOUTH SPORTS SAAS SALES INTERNATIONAL (ODESK/UPWORK) (SEPTEMBER 2011 – JUNE 2017) JOB TITLE: TECHNICAL SUPPORT REPRESENTATIVE (EMAIL /CHAT) · TROUBL ESHOOT CUSTOMER ISSUES VIA PHONE/EMAIL · HANDLES ESCAL ATIONS AND PROVIDES TICKET INFO OF ISSUES TO DEVELOPERS. · PROJECT MANAGEMENT · SOME MANUAL TESTING IS ALSO PERFORMED PRIOR TO ESCALATING ISSUES. TELEPERFORMANCE (NOVEMBER 2010 – AUGUST 2011) JOB TITLE: LEVEL 2 TECHNICAL SUPPORT – BIGPOND BROADBAND (TELSTRA) (ADSL / CABLE / WIRELESS - 3G & 4G LTE) TELETECH CUSTOMER MANAGEMENT INC. -) JOB TITLE: TECHNICAL SUPPORT REPRESENTATIVE (VOL/AAPT) 2007/2009