Vololonirina Nomena Annie

I am a results-driven bilingual professional (French & English) with over two years of experience in customer support, content moderation, virtual assistance, and data management within international remote environments. I have worked with digital service platforms such as Onepilot, where I handled high-volume customer interactions, resolved complex inquiries, and maintained brand reputation through professional and empathetic communication.

Beyond customer support, I specialize in data entry, lead generation, and online research. I have experience sourcing B2B contacts, verifying business information, organizing CRM databases, and transforming unstructured data into clean, structured Excel or Google Sheets documents. My typing speed (60+ WPM) and strong attention to detail allow me to deliver accurate work with fast turnaround times.

In my moderation role, I ensured compliance with platform policies, reviewed digital content for quality standards, and de-escalated sensitive situations while maintaining a professional tone. This strengthened my analytical thinking and problem-solving skills—qualities that are essential in data research and administrative roles.

I am fully comfortable using tools such as Zendesk, Slack, Microsoft Excel, Word, Google Sheets, and LinkedIn for research and client management tasks. My bilingual fluency enables me to support French-speaking and English-speaking clients with clarity, professionalism, and cultural awareness.

I operate from a fully equipped professional home office in Antsirabe, Madagascar, powered by a high-speed Starlink satellite internet connection. This ensures reliable availability, uninterrupted workflow, and efficient communication across time zones.

I am detail-oriented, disciplined, and capable of working independently with minimal supervision. Whether you need a dedicated Virtual Assistant, a Data & Lead Generation Specialist, or a Customer Support professional, I am ready to contribute immediately and deliver measurable results to your business.