Vlada Jordanov

EUROPEAN CURRICULUM VITAE FORMAT PERSONAL INFORMATION Name Address Vlada Jordanov Sofia, Bulgaria. Work Experience • Dates (from – to) • Name and address of employer • Type of business or sector • Occupation or position held • Main activities and responsibilities FROM DECEMBER 2020 TO PRESENT TMF Group, Sofia, Bulgaria Accounting, HR services, Business Consultation Global Technical Applications team Responsible for the underlying infrastructure (Hardware/Software), support and configuration of the central key business application in company. Provide non-functional production application support for the core application infrastructure. Proactively monitoring, analyzing and fixing issues that arise. Optimization of all existing application infrastructure. Installing and configuring infrastructure and applications. Maintaining the optimization and integrity of all application ensuring recoverability of all infrastructures related to core applications. Documenting current and new environments capacity planning. Designing and implementing new procedures. Key decision making in designing application infrastructure architecture. Assisting and troubleshooting with backend infrastructure related applications issues. Patch management. Main application that I am responsible for are MS Dynamics 2012, Dynamics 365, ViewPoint, ReadSoft, Snow etc. and underlying infrastructure on Windows server 2012, 2016 and 2019. • Dates (from – to) • Name and address of employer • Type of business or sector • Occupation or position held • Main activities and responsibilities FROM JANUARY 2018 TO DECEMBER 2020 TMF Group, Sofia, Bulgaria Accounting, HR services, Business Consultation EMEA IT support Engineer Maintaining company infrastructure and environments MS Server platforms (2008 - 2016), Workstations, Backup, group Policies, Hyper-V, File and print services. Resolving complex technical issues on environment and support local IT administrators. Help improve and optimize environment, suggest technical solutions and advice in deploying new solutions and features. Keep up to date infrastructure documentation and create new as necessary. Help migrating environment to Azure cloud. • Dates (from – to) • Name and address of employer • Type of business or sector • Occupation or position held Dates (from – to) • Name and address of employer • Type of business or sector • Occupation or position held • Dates (from – to) • Name and address of employer • Type of business or sector • Occupation or position held • Main activities and responsibilities FROM MAY 2013 TO DECEMBER 2017 Hewlett-Packard/Hewlett-Packard Enterprise – 111, Alexander Malinov blvd., Business Park Sofia, Building 8, Sofia, Bulgaria Cloud Operations Engineer / Delivery Lead Responsible for resolution of deep technical problems on customer environments, performing changes and upgrading applications inside the environment. As delivery lead, I was also responsible to analyze infrastructure to prevent issues. I am working closely with project managers to propose, implement, test and release solutions which will optimize and improve customer environment and needs. Also, I am creating automation flows to automate processes and tasks. Onboarding new customers, clearing expectations, processes, performing tests to make smooth transition from project and implementation to ongoing support team. Main technologies that I work with are: HP Cloud Service Automation and Market Place Portal, HP Operations Orchestrator application and flows, HP Server Automation, various reporting tools depending on customer needs, IPAM, DB user on MSSQL and Oracle DB. Environments were mostly hosted on VMware and Microsoft hypervisor technologies. I was working by ITSM model. FROM FEBRUARY 2011 TO MAY 2013 Adecco Bulgaria, contingent worker for Hewlett-Packard – 111, Alexander Malinov blvd., Business Park Sofia, Building 9, Sofia 1766, Bulgaria First line server support I was taking care of workload and cases received for customer environments. Performing initial troubleshooting and escalate cases as needed to corresponding teas. Main technologies that I was supporting were: Windows server 2000/2003/2008 R2, AD-DS, Print server, Clustering, Citrix XenApp and XenDesktop, VMware / ESXi / Server virtualization. I was working by ITSM model and as a part of duties except technical investigations were also spread workload between agents in my team and guided conversation between clients and my team via mail and phone. FROM MARCH 2009 TO FEBRUARY 2011 Datecs, Tsarigradsko shose no 115A, Sofia Bulgaria Mapping Services Map Operator My daily activities were to import collected data via specialized software into electronic maps. EDUCATION AND TRAINING • Dates (from – to) • Name and type of organization providing education and training • Principal subjects/occupational skills covered • Level in national classification From November 2008 to January 2010 State Institute of Library Studies and Information Technologies -Sofia, Information Security • Dates (from – to) • Name and type of organization providing education and training • Principal subjects/occupational skills covered • Title of qualification awarded • Level in national classification From September 2004 to September 2008 State Institute of Library Studies and Information Technologies -Sofia, Information Technologies Information Technologies, Internet and Network Security, Information Security, National Security Master Degree Information Technologies, Internet and Networking, Information Security, Operating Systems Computer specialist Bachelor’s degree • Dates (from – to) • Name and type of organization providing education and training • Principal subjects/occupational skills covered • Level in national classification MOTHER TONGUE OTHER LANGUAGES • Reading skills • Writing skills • Verbal skills Social and Organizational skills and competences Computer skills: Driving License(s) From September 2000 to September 2004 Technical School “Nikola Tesla” Surdulica, Serbia Mathematics, Electronics, Informatics Diploma Serbian English language Fluent Fluent Fluent Bulgarian language Perfect Perfect Perfect During my previous working experience I have acquired knowledge in dealing with dynamic situations. I have learned to be as cooperative, flexible and understanding as possible to my colleagues and clients. Working with people from different backgrounds required me to be tolerant and kind, but also committed and trustworthy - that is what I have always aimed for in my working practice. - Deep knowledge in MS Dynamics 2012, MS Dynamics 365, ViewPoint, ReadSoft, Cloud and Automation product and services: HPE Cloud Service Automation; HPE Operations Orchestration; HPESA; IPAM; HP OneView; Matrix Operating Environment. - Good knowledge in Windows server 2012/2016 – Active Directory, Clustering, virtualization, Hyper-V role: VMware virtualization support- ESXi hypervisor, vCenter server vSphere client. - Basic knowledge of Citrix; Hardware. - Familiar with hardware servers and blade enclosure systems; SQL and database technologies and system requirements; Amazon Web Service; Microsoft Azure. - I have experience with ITIL incident, change and problem management processes flow and good knowledge and understanding of ITSM model Yes, class “B”