WORK EXPERIENCE
EXECUTIVE ASSISTANT
June 2022 - present
Oliver Properties, St. Louis Missouri
Respond to emails and phone calls.
Schedule meetings.
Book travel and accommodations.
Manage a contact list.
Prepare customer spreadsheets and keep online records.
Organize managers' calendars.
Perform market research.
Create presentations, as assigned.
Vivienne Nerisse
Galang
EXECUTIVE
ASSISTANT
USER SUCCESS AGENT
Microsourcing, Philippines
Served as the main point of contact for KOHO users, efficiently
responded to their issues and feedback via in-app chat, and email
Monitored the funds loading process, registration process, transactions
process, and subscription process to various features for users.
ACCOUNT ASSOCIATE
Valenzuela City. Philippines-
@viviennegalang
-
Obtains client information by answering telephone calls; assisting
clients; verifying information.
Identify and escalate issues to supervisors
Provide product and service information to customers
ADMINISTRATIVE ASSISTANT
Administrative/Executive assistant
with 10+ years of successful track
record
in
handling
office
operations in fast-paced and busy
settings.
Ability
to
provide
ongoing secretarial and executive
support, manage correspondence,
maintain office files, handle mail,
and take minutes of the meeting.
A friendly, positive personality
with
excellent
communication,
technology, and problem-solving
skills.
Al Mansoori Inspection Services
Abu Dhabi, UAE
Google Suite
Calendar Management
Lead Generation
Outlook
Email Management
Monday.com
CERTIFICATES
Top 1 Account Associate
VXI Global Holdings - Oct 2020
Top 1 User Success Agent (Quality)
Microsourcing - July 2021
Top 1 User Success Agent (CSAT &
Productivity)
Microsourcing - August 2021
Oct 2019 - Feb 2021
VXI Global Holdings, Philippines
PROFILE
SKILLS
June 2021 - May 2022
June 2013 - Sep 2019
Attend to customer queries in coordination with Operations Manager
for further follow up including submission of quotation.
Control of manpower movement, updating Time Sheet in the system,
and preparation of manpower utilization reports being submitted to
accounts every month.
Check on a regular basis and ensure that all legal documents such as
residence visas, work permits, security passes, travel cards, and
licenses related to Inspectors, are validated in due time.
Prepare Tender Documents in coordination with the Operations
Manager
Control on asset movement with operations on physical verification of
assets twice in year.
SECRETARY / TECHNICAL ASSISTANT
Gulf Oilfield Supplies and Services
Abu Dhabi, UAE
May 2008 - June 2013
Excelled in role requiring the ability to handle a variety of customer
service and administrative task and resolve customer issues with
expediency.
Demonstrated proficiencies in telephone and front-desk reception
within a high volume environment. Calmed upset/angry customers;
researched and rapidly solved problems and rebuilt client trust to
prevent the loss of key accounts.
Consistently praised by management for the management for the
quality and timeliness of reports, attention to detail, exemplary
customer service delivery and team-player attitude.
EDUCATION HISTORY
BS Math
Major in Computer Science
Bulacan State University
June 2004 -Mar 2007
