Vivien Lorraine Vital

 #194 Teacher’s Camp Baguio City 2600, Philippines Mobile : - Email:- Skype Id: vivien.vital Vivien Lorraine Apilado- Vital___________________________________ OBJECTIVE To apply for ANY ( LIVE CHAT, CUSTOMER SERVICE, VIRTUAL ASSISTANT) Full Time Home-Based jOB EXPERIENCE October 1, 2016 Century 21 FIL-ISA- Seattle Appointment Setter Does cold callings outbound for prospects. Does daily timein motion report, Daily task report Appointment setting for clients and agents Follow up appointments November 10, 2015 to October 1, 2016 IDIALU/Cayetalkers Does inbound and outbound calls Mainly assist customer for credit repair, educate customer about credit repair Explain how Credit Repair Company review and remove negative items showing on customer’s credit summary report. PROMOTED AS TEAM LEAD Does call monitoring, call listening for each agent. Does administrative task like reports, QA review for agents. January 15, 2014- January 30, 2016 Rare Job ( ESL English tutor) Teaching Japanese students Basic English, grammar and pronunciation. November 05, 2008 – January 17, 2013 Aegis People Support (Executive Operations) Serves customers by taking telephone calls. Provides products/services information by answering questions, offering assistance and suggesting information about other products and services. Resolves service problems by clarifying the customer’s complaint, determining the cause of the problem; expediting correction or adjustment, following up to ensure resolution Do collections and maintains financial accounts by processing customer adjustments. January 13, 2002 –October 25, 2008 Asian Spirit Inc. (Sr. Reservation and Ticketing Officer) Exposed to sales, marketing, documentation and general accounting. Reservation and ticketing. Plan and implement work schedules and duties for the team. Prepare timely reports/data for management. Attends to customer’s inquiries/feedback with appropriate actions. Work in conjunction with Operation manager and Product department to verify integrity of products and keep reservation agents informed of new products and procedures. September 21, 2001- January 10, 2002 Citylight Hotel (Front desk Clerk) Do daily sales reports and inventories. Attends Check-in and Check-out of customers Assist room reservations through phone calls. EDUCATION Yr- Certificate in Teaching Saint Louis University TERTIARY: March 17, 2001 Saint Louis University Bachelor of Science in Commerce- Major in Marketing SECONDARY: March 1997 Saint Louis Girl’s High School ELEMENTARY: March 1993 Saint Louis Laboratory Elementary School BASIC SKILLS Computer Literate- (Word, Excel, PowerPoint) Customer Relations/ Service Documentation and general accounting. Debt Collection Phone skills PERSONAL DATA Date of Birth: August 10, 1980 Place of Birth: Baguio City Sex: Female Civil Status: Married Nationality: Filipino Husband: Dominic M. Vital, Jr Occupation: Customer Service Representative