Vivien Lorraine Vital

 Vivien Lorraine Apilado- Vital #67 F 4th Floor Bakakeng Norte, Baguio City 2600, Philippines Email:-Mobile : - OBJECTIVE To apply for Any Vacant Position. EXPERIENCE June 21, 2019- November 28, 2022 Medical Media (Verifier and Sales Specialist/ Lead Generation Specialist) - Qualify and verify patient's insurance eligibility. - Handles sales for braces, cancer testing kit and insurance. December 10, 2016 – September 15, 2018 Easy homeownership (Appointment Setter) - Qualifying customers for Credit repair for RTO application. November 8, 2015- December 17, 2016 Idialu (Appointment Setter/ Team Leader) - Provides guidance and instruction to a working group about a project. - - Qualifying customers for Credit repair for RTO, Car loan and Personal loan application. - In charge of delegating work, overseeing progress towards goals, and coaching team members as needed. January 10, 2014 - November 30,2015 Rarejob -English Online Tutor - Teach Basic English, grammar and pronunciation to Japanese students. November 05, 2008 – January 17, 2014 Aegis People Support (Executive Operations) Serves customers by taking telephone calls. Provides products/services information by answering questions, offering assistance and suggesting information about other products and services. Resolves service problems by clarifying the customer’s complaint, determining the cause of the problem; expediting correction or adjustment, following up to ensure resolution Do collections and maintains financial accounts by processing customer adjustments. January 13, 2002 –October 25, 2008 Asian Spirit Inc. (Sr. Reservation and Ticketing Officer) Exposed to sales, marketing, documentation and general accounting. Reservation and ticketing. Plan and implement work schedules and duties for the team. Prepare timely reports/data for management. Attends to customer’s inquiries/feedback with appropriate actions. Work in conjunction with Operation manager and Product department to verify integrity of products and keep reservation agents informed of new products and procedures. September 21, 2001- January 10, 2002 Citylight Hotel (Front desk Clerk) Do daily sales reports and inventories. Attends Check-in and Check-out of customers Assist room reservations through phone calls. EDUCATION TERTIARY: October 2008 Saint Louis University Bachelor of Secondary Education (Mathematics) March 2001 Saint Louis University Bachelor of Science in Commerce- Major in Marketing SECONDARY: March 1997 Saint Louis Girl’s High School ELEMENTARY: March 1993 Saint Louis Laboratory Elementary School BASIC SKILLS Computer Literate- (Word, Excel, PowerPoint) Customer Relations/ Service Documentation and general accounting. Debt Collection Phone skills PERSONAL DATA Date of Birth: August 10, 1980 Place of Birth: Baguio City Sex: Female Civil Status: Married Nationality: Filipino