Mugera Vivian Wambui
P. O Box-, NAIROBI, Nairobi County •-•
linkedin.com/in/vivian-mugera-1b- • https://twitter.com/vivian mugera?t=kmo8LEjoggVeHKFk8sofWA&s=09
Remote Customer service representative
Professional Summary:
I am a motivated and enthusiastic Remote Customer Service Representative with a passion for delivering exceptional service
and resolving customer inquiries. I also possess a strong foundation in communication and interpersonal skills, and am eager
to leverage an academic background with a Diploma in Tourism and Hospitality Management to excel in a customer-centric
role. I am willing and determined to learn new systems and processes to provide accurate and efficient support while
adhering to company policies and procedures. I am willing to bring in positive customer experiences and contribute to team
success in a remote work environment. I am ready to face any challenges and accept any corrections given to me along the
way and grow professionally while making valuable contributions to the organization.
WORK EXPERIENCE
Qa World • Kenya
Analyst • Part-time • 01/2020 - 04/2024
• -Transcribe calls for reference purposes -Edit transcribed calls for clients for record keeping
The Smith Hotel • Ongata Rongai, Kajiado, Kenya
Waitress And Chef • Internship • 10/2021 - 01/2022
• -Welcomed guests to the hotel and take their orders -Handle guest's complaints in a friendly, calm and respectful manner
-Prepared meals for guests -Ensured all cooking equipment is clean and in good condition
Kenya Wildlife Service • Nairobi, Nairobi, Kenya
Scout • 10/2020 - 05/2021
• -Carried out invasive species and management control at the Nairobi National Park
• -Took part in park cleanups, fire control at the Nairobi National Park -Maintained nature trails, guest houses and roads
within and around the Nairobi National Park
Francis Xavier Catholic Church • Naivasha, Nakuru, Kenya
Volunteer Assistant Catechism Teacher • Teaching • 01/2018 - 12/2019
• - Took Catechumens through life skills lessons within the church grounds during the school holidays -Assisted the
Catechism Teacher to organize and invigilate catechism exams for the catechumens who were receiving their first Holy
Communion and Confirmation
Annex Computer College • Ongata Rongai, Kajiado, Kenya
Assistant Receptionist • Part-time • 12/2016 - 09/2018
• - Assisted in recording students' details during new student admissions into the school - Assisted in developing a manual
system for organizing and keeping records for students who have been admitted and registered into the school
EDUCATION
Wildife Research And Training Institute
Diploma in Tourism and Hospitality Management • Naivasha, Nakuru, Kenya • GPA: 62.53 • 09/2018 - 12/2023
ALX AFRICA
Alx Virtual Assistant Course • 09/2022 - 10/2022
Annex Computer College
Certificate in Computer Studies • Ongata Rongai, Kajiado, Kenya • GPA: Credit • 12/2016 - 09/2018
Mount Laverna Girls' High School
Secondary Education in Kenya Certificate of Secomdary Education • Kasarani, Nairobi, Kenya • GPA: C(plain) •
04/2013 - 11/2016
Christ The King Primary School/Ongata Academy
Primary Education in Kenya Certificate of Primary Education •
NakuruTown , Nakuru, Kenya/ Ongata Rongai, Kajiado, Kenya • GPA: 358 marks • 01/2005 - 12/2012
SKILLS
Friendliness, Management Control System, Prepared Meals, Record Management, Respectful, Documentaries, Listening to
music, Swimming, Taking walks, Watching films
