Vivian Ukwuegbu

VIVIAN KELECHI UKWUEGBU Jahi, Abuja | -| - | LinkedIn PROFESSIONAL SUMMARY Results-driven and versatile administrative professional with extensive experience in administration, human resources, finance, and executive support. Proven track record of delivering exceptional results, driving efficiency, and fostering positive relationships. I possess a unique blend of skills, expertise, and adaptability to excel in dynamic environments. With a strong passion for excellence and a commitment to delivering high-quality support, I am poised to make a valuable impact in administrative, HR, finance, or executive support roles. CORE COMPETENCIES ● ● ● ● Administrative Support: Calendar and email management, travel arrangements, and document preparation. Data Management: Data entry, database management, and research analysis. Customer Relations: Customer service, client communication, and front-desk operations. Technical Expertise: ○ Microsoft Office Suite (Word, Excel, PowerPoint) ○ Google Workspace (Docs, Sheets, Slides, Drive) ○ CRM systems (HubSpot, Salesforce) ○ Project Management Tools (Trello, Asana, Monday.com) ○ Communication Tools (Slack, Zoom, Microsoft Teams) PROFESSIONAL EXPERIENCE Executive Assistant to The Founder Principle Legal Consult May 2025 till date ● Providing high-level executive support, including managing emails, scheduling meetings, and preparing documents. ● Serve as a liaison between staff and the manager, maintaining supervisory oversight to ensure operations run as planned. • Managing all social media platforms including following up with the social media team to ensure post are made according to the approved plan, reviewing posts for accuracy and alignment, making corrections when needed and updating the social media page. • Escalating operational issues and supporting resolution. • Handling various administrative tasks, organizing files, meetings and follow up. • Handling research, drafting, and other ad-hoc tasks as assigned. Executive Assistant / Customer Support Auxano Group | Remote July 2024 – December 2024 ● Delivered high-level executive support, including managing emails, scheduling meetings, and preparing documents. ● Reduced the CEO’s administrative workload by 25%, improving operational efficiency. ● Handled sensitive information with the utmost confidentiality, maintaining trust and professionalism. ● Acted as the primary liaison between the CEO and board members, ensuring timely and accurate information flow. ● Conducted detailed online research, summarized findings, and contributed to decision-making processes. ● Coordinated travel logistics, including booking flights, accommodations, and creating itineraries. ● Improved customer satisfaction rates by 15% through efficient communication and problem-solving skills. Administrative/Human Resources Manager Alpha Wealth Coaching and Consulting Center | Abuja December 2022 – November 2023 ● Ensured smooth office operations by managing inventory, maintaining files, and organizing workspaces. ● Developed a new filling system that reduced document retrieval time by 50%. ● Created training programs that enhanced employee skills and career growth resulting in a 15% increase in productivity and internal promotion. ● Mediated and resolved 85% of employee disputes, fostering a more collaborative work environment. ● Developed succession plans to ensure leadership continuity. ● Conducted regular employee surveys and implemented changes based on feedback, increasing satisfaction scores by 20% Customer Service/Front Desk Officer Hardan Facilities Management | Abuja July 2020 – October 2022 ● Welcomed and guided customers, ensuring a positive experience. ● Managed the guest list and handled customer queries with professionalism. ● Answered and directed calls to appropriate departments, maintaining effective communication. EDUCATION B.Tech in Biotechnology Federal University of Technology, Owerri Grade: Second Class Honours (Upper Division) CERTIFICATIONS ● ● ● ● ● Virtual Assistance Training | ALX Africa | September 2024 Human Resource Management | Clemads Global Consulting | June 2024 Project Management & Office Management | Clemads Global Consulting | May 2024 Financial Management | Clemads Global Consulting | May 2024 Oil and Gas Studies | Clemads Global Consulting | May 2024