Vivian Ozokoye

 Vivian Ozokoye Virtual Assistant - www.linkedin.com/in/chris-vivian-- EDUCATION BSc/ Ed Geography, University of Jos. 2017. Second class upper honors. ALX Africa. Virtual Assistant course. 2022. TECHNICAL SKILLS Google workspace Zoom Google meet Ms word SUMMARY Dedicated and adaptable Virtual Assistant with a background in education and content writing. Committed to delivering exceptional customer support, leveraging strong organizational skills, and technical proficiency. Eager to contribute to the growth and success of a service-oriented organization. WORK EXPERIENCE Teacher 2020 - June 2023. Euston British International School. Conduct training and retraining of staff. Proofreading, editing, and re-purposing content. Writing articles/ topics for learners. Conduct internet research to add teaching. Plan calendar for school and class activities. . VOLUNTEER WORK Intern at Apron Capital. Nov 2022- Jan 2023. Assisted in calendar management, email correspondence, and travel arrangements. Contributed to the efficient organization of administrative tasks. Developed time management and organizational skills in a fast-paced environment. CONTENT WRITER 2023- Date NdMediadesigns.com Produced high-quality written content, including articles, blog posts, and promotional materials. Conducted thorough research to create engaging and informative content on various topics. Utilized strong proofreading and editing skills to enhance the quality of written materials. Adapted content to target different audiences and platforms. Collaborated with a team to plan and execute content marketing strategies. CUSTOMER SUPPORT (ONLINE BUSINESS) Effectively addressed customer inquiries, concerns, and issues through multiple channels. Demonstrated excellent communication skills in assisting customers with product-related queries and troubleshooting. Collaborated with cross-functional teams to resolve complex customer issues, ensuring high satisfaction rates. Utilized Google Workspace, Zoom, and Google Meet for efficient customer interactions. Maintained detailed records of customer interactions and feedback for process improvement.