Omereonye, Vivian Akwaugo
Lekki, Lagos, Nigeria | --LinkedIn: https://www.linkedin.com/in/vivianakwaugom
SUMMARY
Dedicated and organized administrative professional with 5+ years of experience supporting senior leaders,
managing school operations, and providing exceptional customer service.
Proficient in managing office operations, ensuring efficient communication and improving organizational
processes to enhance productivity and efficiency.
EDUCATION
University of Port-Harcourt – Choba, River State
Bachelor of Arts (Education)
WORK EXPERIENCE
School Secretary and Executive Assistant (Hybrid)
The Lagoon School – Lekki, Lagos State
September 2011 – December 2015
September 2023 - Present
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Manage the principal’s calendar and correspondence, reducing scheduling conflicts by 25%.
Coordinate events and meetings accurately, improving organizational efficiency by 30%.
Restructured communication flow among departments and cut down paperwork by 75%.
Coordinate and schedule over 20 appointments monthly for senior leaders, ensuring seamless day-today operations.
● Developed an effective internal and external communication strategy, increasing information flow by
40% across departments, parents, students, and external bodies.
● Developed a streamlined filing system that improved document retrieval time by 60%.
Virtual Assistant and Online Sales Representative
Didi Fashion World – United Kingdom
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May 2020 – 2023
Attended to online customers and ensured that they got their orders on time.
Managed the CRM tools, online chats and social media platforms
Assisted the CEO’s work life and ensured she had a balanced work life.
Acted as the middle-man between the CEO and the manufacturers, customers and fabric suppliers.
School Secretary and Administrative Assistant
Linsy High School – Lekki, Lagos State
May 2019 - August 2023
● Managed day-to-day administrative functions for a school of over 200 students, improving operational
efficiency by 20%.
● Implemented a new attendance tracking system that reduced record-keeping errors by 30%.
● Streamlined logistics for over 100 client meetings and events, ensuring seamless execution by
managing vendor relationships, which resulted in a 30% decrease in delays.
● Assisted in onboarding and orientation of new staff, ensuring a smooth transition into school
operations.
SKILLS
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Scheduling & Calendar Management
Customer Service & Client Relations
Document Management & Filing Systems
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Google Workspace (Gmail, Google Drive, Google Docs, Google Sheets)
Scheduling tools (eg Calendly)
Email management and organization.
Data management and analysis (spreadsheets)
Virtual meeting and communication tools (e.g., Zoom, Skype, Google Meet)
AI tools and Canva
Online research and information gathering.
TRAINING
● Chartered Institute of Personnel Management (CIPM)- (In view)
● Virtual Assistant Training (ALX)
● Digital Marketing Training (Incubator Hub)
● AI Career Essentials (ALX)
● Social Emotional Educator (UNESCO MGIEP)
● Diploma in Customer Service (Issued by Alison)
● Customer Service Foundation (Issued by LinkedIn Learning)
● Administration Professional Tips (Issued by LinkedIn Learning)
● Administration Professional Foundations (Issued by LinkedIn Learning) Administrative
● Human Resources (LinkedIn)
● Computer appreciation and Microsoft Office package (issued by DunemTecQ Computer Training
Centre. Plateau state)
● Teachers Registration Council of Nigeria (TRCN)
LANGUAGES
English and Igbo
