Vivian Okeke

OKEKE VIVIAN CHIBUZO Enugu, Nigeria- --Virtual Assistance || Customer Service and Administration || Banking and Finance || Sales and Marketing PROFESSIONAL SUMMARY I have successfully combined my studies with other commitments during my undergraduate, showing myself to be self- motivated, organized and capable of working with a timeline. I have gained excellent theoretical skills, a logical, analytical mind and a practical approach to problem solving and a drive to see things through to completion. I am reliable, compassionate, patient and possess excellent skills. I am eager to learn and have a genuine interest in sales representative, lead generation, telemarketing, customer support/ success and financing SKILLS Virtual Assistant / Administrative Duties Good working knowledge of communication and workspace management tools: Zoom, Loom, Slack, Click-up, Monday.com, Zoho, Hubspot, Zendesk, Freshdesk, Google Suite etc. Sales and Marketing Collaborates with the sales team to implement as well as analyze sales and marketing initiatives to drive revenue Maintains a detailed calendar to coordinate schedules, tasks and appointments, book/set up meetings with a view of time zone differences, send prompt and reminders Generating leads and converting prospective clients to customers and manage interface Good knowledge of report, writing, research and recommending efficient and industry related findings Upsell customers through the recommendation of products that meet their specific needs. Perform other administrative duties such as data management and support to enhance the smooth running of the office Customer Support/Service Effectively managed contract, achieving and meeting up with customers expectations Provides outstanding customer services, data entry and processed orders for multiple clients exceeding all customer service expectations Consistently recognized for the quality and timeliness of reports, paying attention to Leadership and Management Ability to influence, attract, build relationships and retain talents, develop and as well support my colleagues all times and professionally to yield a great team which facilitate team work and huge success Communication details, exemplary customer service delivery and also team player attitude Coordinates outgoing and incoming client calls for both internal and external customers to provide office, technical and needed support while keeping tabs on clients needs, activities and expectations to ensure satisfaction for client retention. Excellent, written and verbal communication skills with ability to communicate subjects to a diverse audience Business Growth Has strong business acumen working with both start up ventures and experienced businesses to expand opportunities, boundaries and build profitability WORK HISTORY 01/2024 to 02/2024 Outreach Coordinator on instagram (Remote) ● Spooling leads on instagram then converting prospective clients to potential customers ● Sending messages on instagram which served as a cold call to reach out to the customer who will be interested in my clients products ● Promoting the company’s brand so as to gain maximum visibility and as well make excess profit for the company i worked for 01/2023 to 01/2024 Independent Dispatcher Truckloader Logistics (Remote) ● As an independent dispatcher, making cold 150 calls or more per day to get carriers who will be willing to work with company ● Negotiating and getting good rates so as to make profit for the the company and the carrier ● Multi-tasking by ensuring filling the carrier;s packet, signing off the rate confirmation after booking the load,following up with the carrier to picks up the load, follow up with the carrier to sign off the bill of lading to facilitate the payment, ● Building a strong relationship with the carrier so as to have a good business relationship with the carrier 11/2020 to 01/2024 Unity Bank Plc Marketing Department As a marketer, my role revolves around promoting the bank’s products and services effectively to attract and retain good customers, achieve growth within the key performance indicator, liability and risk asset generation, account opening, income generation and e-banking product offering. ● Customer Acquisition: I focus on identifying and reaching out to potential customers who may benefit from the bank's products. This involves generating leads through various channels such as referrals, marketing campaigns, events and networking ● Relationship Management: Building and nurturing relationships with customers is key. I engage with customers to understand their needs, address inquiries and provide personalized solutions that meet their financial goals ● Sales Support: Working closely with the sales team to align marketing efforts with sales objectives such as opening of accounts and their benefit for opening accounts with us, giving out loans to support their businesses, and driving echannels platforms of the bank. Providing them with the necessary tools, resources and leads to facilitate customer acquisition and retention ● Market Research and Analysis: Conducting market research to understand customer preferences, market trends and competitor activities ● Compliance:Ensuring all marketing activities comply with regulatory requirements and internal policies is very crucial. I stay updated on industry regulations and guidelines to maintain compliance 09/2019 to 08/2020 Sales and Marketing Representative Olist Nigeria As a seasoned sales and marketing specialist with a proven track record at Olist Nigeria, where i have driven impactful strategies to enhance brand visibility and increase market share.My roles are: ● ● ● ● Negotiating all contracts with prospective clients Help in determining pricing schedules for quotes, promotions and negotiations Giving sales presentations to a range of prospective clients Answering client questions about credit terms, products, prices and availability EDUCATION 2016 Bachelor of Science: Banking and Finance Anambra State University- Igbariam Nigeria. LANGUAGES English, Igbo TRAINING AND CERTIFICATION DIGITAL WITCH SUPPORT COMMUNITY On- Demand IT Skills COUSERA Technical support skills OTHER TRAINING Canva Graphic design, software management tools and automation PROFESSIONAL MEMBERSHIP Chartered Institute of finance and Control of Nigeria- Member