Vivian Nguyen

vivian nguyen BURNSIDE VIC 3023 |- |- SENIOR ACCOUNTS RECEIVABLE Process A/R for multiple divisions | Increase Cash Collection | Decrease Aging A/R Highly analytical accounts receivable (A/R) professional with a thorough knowledge of accounting, billing and collections systems, processes and best practices. Proactive accounts manager combining financial management skills with the ability to make sound decisions regarding the proper handling of customer accounts. Experience optimizing the A/R function by improving procedures and controls. Proven ability to determine root cause of issues and recommend viable improvements. KEY SKILLS AND COMPETENCIES Accounts Management | Reconciling Receipts | Transaction Management | New Account Management | Bad and Doubtful Records Management | Database Management | Administration Management | Financial Reporting | Budget Management Privacy and Confidentiality | Data Entry | Data Integrity | Financial Statements | Reconciling Statements | Debtor Ledger Stakeholder Management |Inovicing | Customer Service | Business Acumen | Office Management | People Management Financial Reporting | Budgeting | Profit and Loss Management | Account Reconciliation | Relationship Management Debt Assessment | Debt Management | Staff Training and Development | Staff Leadership and Management COMPUTER SKILLS Microsoft Office Suite | Advanced: Word, Excel, Access, PowerPoint, Publisher, Email and Outlook Accounting Software: MYOB, SAP, AS/400 SELECTED HIGHLIGHTS OF ACHIEVEMENTS Saved the company annual expenses for not using a third party to collect and manage bad debts. Reviewing and implementing the company credit check procedures; created a New Credit Application form and ABN and background check using CreditorWatch to check customers credit history to determine a Credit Limit and the Risk of Bad Debts. Identifying and driving process improvements and efficiency by mapping best practice; all accounts now include correct payments terms; created a master data listing of all current accounts; old accounts are marked for deletion and account contact details and ABN are reviewed yearly to ensure all details are current. Reduced AR balance by managing the end-of-month process, placed customers on stop and sent out overdue notices. Processed credit card payments at the end of the month to ensure customers received the discount rate and monitored all money deposit as per customers remittance. Minimised the risk of Bad Debts by investigating and resolving outstanding rebates weekly in collaboration with the account manager to stay up-to-date with all new promotions and rebates – offered customer discounts to receive early payment. Reduced bad debts amounts and DSO to 49 days by arranging meetings with customers, discussing payment issues and implementing suitable payment solutions. Developed and maintained positive and professional relationships with internal and external stakeholders by using effective and clear communication and interpersonal skills. PROFESSIONAL EMPLOYMENT DRISCOLL’S AUSTRALIA P/L The Driscoll’s name was brought to Australia in 2010 when a partnership was formed between Costa and Driscoll’s Strawberry Associates, Inc (US). Costa is Australia’s largest grower, packer and marketer of premium quality fresh produce, and grows beautiful berries in Queensland, New South Wales, Western Australian and Tasmania. CREDIT TEAM LEADER | Growers PaymentOct 2013 – Present • Processing daily debtors payments by printing out bank statements and remittances from customers using SAP to process the payment and apply correct allocation as per remittance. vivian nguyen BURNSIDE VIC 3023 |- |- CREDIT TEAM LEADER | Growers Payment cont. • Preparing weekly aged debtor report with comments for the Finance and Sale Director by downloading all debtors aged trail reports from SAP into Excel format and manipulating the file to track the cash flow for the weekly payment of growers. • Ensuring compliance with all laws, statutory requirements, legislation, company policies, compliance with the code of conduct policy and procedures by making sure all staff members are aware of company policies. • Conducting and facilitating staff training and development for two AR member on all AR functions and cross-training to cover other staff when on leave and fortnight team meeting to ensure everyone is on track to meeting company goals and targets STANLEY BLACK & DECKERS (AUSTRALIA) Stanley Black & Decker Australia Pty Ltd. manufactures and markets power tools and accessories for home and commercial applications.  It also offers repair and after sales services. The company was founded in 1929 and is based in Box Hill, Australia. Stanley Black & Decker Australia Pty Ltd. operates as a subsidiary of The Black & Decker Corporation. TEAM LEADER/SENIOR CREDIT CONTROLLER Dec 2003 – Jun 2013 Attended to all client enquiries, concerns and complaints in regards to account issues such as copies of invoices, stocks not received, special deal with longer payment terms or copies of statements. Co-ordinated with management to train new team members by referring to written procedures with easy to follow steps including telephone collection training for better results. Processed and reviewed Credit Applications and performed credit checks for all new customer and provide appropriate Credit Limit to reduce Bad Debts Executed collection calls for 30 days account terms every second week and made thorough and accurate notes in the system to assist with reducing significant amounts of debts credit holds. Assisted with the implementation of SAP in July 2012 from AS/400; tested and reviewed all currents account details were transitioned correctly into the new systems and running both systems until all debtors paid on the old system. Assisted Credit Manager to manage the AR team by attending and facilitation weekly meeting to review the outcome of DSO, sharing others achievements and providing support with demanding customers. ­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­ QUALIFICATIONS Bachelor of Engineering (Electronics) Monash University Diploma of Accounting Swinburne University Tafe Diploma of Credit Management Australian Institute of Credit Management