Vivian R. Larion
375A Sampaguita St.
San Martin de Porres III, Bacoor Cavite
Tel. no. -
Mobile no. --
Objective: To be a part of this reputable institution and to work towards the company objectives.
Experiences:
Sept 2014 to present
Social Media and Virtual Assistant – Adventurologist
Answer customer’s query in Amazon Seller Central US, UK and Germany
Answer and create cases in Amazon Seller Central US, UK and Germany
Report refunds for products in Amazon Seller Central US, UK and Germany
Track down sales of products
Research and Create content for all Social Media channels
Feb 23, 2016 – June 30, 2017
Social Media Executive VA – Utelier Limited
Researching & Drafting content for all Social Media channels
Creating visual content for Instagram
Generate reports on set goals and performance
Encourage social interaction in Instagram
Oct 26, 2015 – Dec 15, 2015
Virtual Assistant/Social Media Coordinator – Wooden Wonderland
Assist in editing and resizing pictures for posting in the Wooden Wonderland websites plus their social media sites
Schedule posts in the Wooden Wonderland Facebook page
Creating images for posting in their FB and Pinterest pages
Pin products in their Pinterest page
Assist in uploading pictures and researching images in their website
July 2013 to June 15, 2015
Customer & Events Support Coordinator – Global1 Events
Registration of clients to attend in the companies Events (both via SMS and tearsheets)
Doing admin works assigned by the company
Assisting in customer’s queries about the events managed by the organization
Also responsible for email correspondence to clients
December 2012 to July 2013
Virtual Assistant- Qwerky Innovations and Shake it Up Australia
Posting and scheduling pictures to be posted on the clients FB page
Acts as an assistant to the client on what to post, looking for possible themes on their FB page
Jan 12, 2012 to Dec. 2012
24/7 Customer Philippines - Customer Relationship Marketing
Doing outbound calls for the purpose of converting Pre-paid customers to Post-paid customers of OPTUS – a leading telecommunications company in Australia.
Doing inbound calls as well to answer queries about customers wanting to avail of the services of Optus which ranges from mobile, home phone, broadband, cable and other telecommunication needs
July 10, 2011-Dec 15, 2011
Reservation Specialist – HP Philippines
Assist customers in booking hotel reservations for Accor’s chain of hotels in Asia Pacific
Provides options to customers in case the preferred hotel is fully booked.
Do upselling if in case the room of choice is not available to use.
March 13, 2008 – Feb 2008
Sales Compliance Officer – Citigroup Business Processing Solution
Monitor calls of agents to clients (Australian) to see if they are compliant to their sales.
Provide feedbacks (positive or negative) on how to improve calls and sales to clients.
Consolidate calls of agents that are at risk and inform their supervisors to provide them the necessary coaching.
March 11, 2006 to January 12, 2007
Customer Service Representative – Sutherland Global Services
Assist PayPal member customers in the UK about their PayPal account.
Handles queries and gives solutions if they encounter any problems like payments and transactions on their PayPal account.
Provides simple technical assistance to clients who are having difficulties in the PayPal website
Nature of the business is a call center environment
July 15, 2003 to February 3, 2006
Directory Assistance Representative – INFONxx Philippines
Provides excellent customer service to British customers by providing accurate telephone numbers in the UK
Also provides enhancement services like train times, cinema times and listings and directions assistance to clients based in the UK
August 2, 2002 to February 15, 2003
Administrative Assistant – Magoos Pizza
Responsibilities include monitoring of stocks for the purpose of purchase request
Coordinates with suppliers and stockman regarding inventory in hand
Also responsible for documentations in the commissary department of Monthly Production, Inventory Reports and Daily Receiving Reports.
January 14, 1998 to October 18, 1999
Customer Relation Service Representative – Shoemart Inc.
Ensures safety of employees by giving them orientation about safety, the rules and regulations within the premises of Shoemart Inc
Supervises security force of Shoemart department store and affiliates.
Provides security to customers.
Trainings and Seminars Attended:
April 19, 1999 - City Bacoor Fire Safety and Prevention Seminar
March 18, 2000 – Lecture Forum on 1st Communication and Literature - some Issues and Concern held at UP Diliman
April – May 2000 – On the job training 90.7 Love Radio
Customer Relation Skills for Commissary Personnel held at Magoos Training Center in Makati City
Education:
Masters in Communications Management (18 units earned)
Polytechnic University of the Philippines
A.B. Mass Communications graduate
Wesleyan University Philippines – Manila 2001
Skills:
Capable of working under time pressure and with minimum supervision
Knowledge in Microsoft Applications (MS Word and Excel)
Speaks and writes fluently in English and Filipino
Proficient in Salesforce, Dropbox and Google Calendar Management
Skype ID: viv0821
