Vivian Kiptarus

Hello! I’m Vivian Kiptarus, a results-driven Customer Support, Lead Generation, and Virtual Assistance Specialist with four years of experience helping businesses grow through excellent communication, organization, and customer care.

I’m passionate about supporting clients and customers alike - whether it’s managing inquiries with empathy and professionalism, generating qualified leads that convert, or keeping daily operations running smoothly. My approach is proactive, detail-oriented, and focused on results.

In Customer Support, I’m skilled in managing email, chat, and phone inquiries using tools like Zendesk, HubSpot, and Freshdesk, ensuring each interaction builds trust and satisfaction.

In Lead Generation, I excel at prospecting, qualifying leads, and appointment setting — applying my background in sales and client relations to strengthen pipelines and drive measurable results.

As a Virtual Assistant, I handle data entry, research, scheduling, and CRM management, ensuring tasks are completed efficiently and accurately. I thrive in fast-paced, remote environments and adapt quickly to new tools and systems.

Fluent in English (professional level) and with basic German skills, I bring strong communication and cultural adaptability to every collaboration.

If you’re seeking a reliable, customer-focused professional who brings both structure and warmth to every interaction. I’d love to help you deliver exceptional service and long-term business growth.