Vivian Kelechi Njoku

ABUTA VIVIAN ADAKU Virtual Assistant/ Customer Support Specialist Contact -- Dedicated and results-oriented Virtual Assistant/ Customer Support Specialist with a proven track record in optimizing administrative processes, enhancing customer experiences, and providing top-notch support. Seeking a challenging position that leverages my multitasking abilities, technical expertise, and commitment to organizational excellence. Experience Senior Virtual Assistant Education Jan 2022 - Nov 2023 Charlton International School - Orchestrated the creation and drafting of speeches, correspondences, and reports for executives. - Facilitated collaboration with various industries to promote and sustain organizational goals. - Conducted routine assessments, identified areas for improvement, and provided technical support. - Assisted in policy development and implementation, contributing to operational efficiency. - Proactively handled complaints, ensuring quick resolution and preventing reoccurrence. - Managed appointments, schedules, and meetings for directors, optimizing time management. - Provided training and guidance to team members, enhancing overall productivity. Virtual Customer Service Representative Jan 2020 - Dec 2021 Vine Treasures International School - Utilized strategic plans to enhance customer satisfaction and service levels. - Collaborated with cross-functional teams to resolve escalated issues promptly. - Identified customer needs, recommended relevant services, and processed requests. - Delivered superior customer service, ensuring customer retention and attracting new business. - Utilized communication skills in handling inquiries via phone, email, and in-person interactions. Virtual Account Manager Protech Jan 2017 - Dec 2019 - Resolved customer challenges by offering relevant products and services. - Generated new customer leads, exceeding monthly performance goals. - Consulted with businesses, providing accurate product and service information. - Collaborated with management to offer customer feedback and recommend operational changes. Post graduate Diploma in Education. National Teachers Institute Kaduna. 2018 – 2019 B.Sc. Computer Science Michael Okpara University of Agriculture Umudike, Umuahia 2007 - 2011 Skills Multitasking: Proven ability to handle diverse tasks simultaneously with precision. Customer Relations/Management: Skilled in understanding and addressing customer needs. Sales Strategies: Adept at developing and implementing effective sales strategies. Effective Communication: Strong verbal and written communication skills. Technical Proficiency: Proficient in Slack, Calendly, Google Suite, Trello, and other productivity tools. Problem-Solving: Well-honed problem-solving strengths and conflict resolution techniques. Ahead certificate for excel and power BI SQL and Tableau