Vivian Karimi
Senior Application Analyst
Phone: -
Linkedin: https://www.linkedin.com/in/vivian-karimi-
Email:-
SUMMARY
Bachelor’s Degree Business Information Technology (Second Class Upper Division)
Experience working with Insurance/Agency systems
Online collaboration skills - Jira, Zendesk,Slack,Google workspace
Database Administration (MS SQL)
Cloud services (Google cloud services, Oracle cloud Infrastructure)
API testing (REST API)
Basic knowledge of ITIL
Apache web server (tomcat deployment)
PROFESSIONAL EXPERIENCE
Rensoft Solutions Ltd
July 2021 - November 2024
Senior Application Analyst
Roles
System user support
Managing ticketing tool that is, Jira and Zendesk
Supporting multiple projects simultaneously
Business Analysis activities - gap analysis and business requirements gathering
Overseeing system upgrades and releases - Apache web server deployments
System Implementation
Conducting user training and guiding users regarding best practices when utilizing the various software
products
Troubleshooting program and system malfunctions to restore normal functioning - identifying bugs and
errors
Creating reports using JasperSoft
Testing of APIs using SoapUI, Swagger, Postman
Preparation of test cases and review of test results
Overseeing User Acceptance Testing (UAT) activities
Achievements
Successful system implementation at 3 client sites
Received recognition for consistently delivering high quality work with attention to detail
Commended for resolution of user issues as per the agreed SLAs
Geminia Insurance Company
February 2021 - July 2021
Information Technology Intern
Roles
Adding users in the domain, the Active Directory
Managing ticketing system of the organization named Zendesk
Regulating bandwidth management
Upgrading operating systems of the machines
Training in network management and on Cyber security
DNS configuration
Training in creating simple queries using sql
Configuring machines with the necessary software
Sorting user challenges using service deliverytools such as ManageEngine and Zentyal
Solving user hardware problems
DHCP and Static IP configuration
VPN and proxy configurations
Cloudfactory Kenya (Part time contract)
Data Specialist
August 2020 - January 2023
Roles
Analyzing datasets of different use cases
Web research and web scraping
Data entry - using google worspace tools such as Drive, Sheets and Forms
Text annotation for natural language processing
PROJECTS
I&M Bancassurance system implementation
Stima Sacco Bancassurance system implementation
Tower Sacco Assurance system implementation
Faulu Bancassurance system implementation
EDUCATION & CERTIFICATIONS
Oracle Cloud Infrastructure Foundations
September 2023
BTech Technical University of Kenya
September 2016 - December 2020
Bachelor of Technology in Business Information Technology (BBIT)
Second Class Honors (Upper Division)
Cloudfactory Academy (Nairobi)
July 2020
Google digital skills (Google workspace)
Introduction to Artificial Intelligence
Image annotation/labelling and transaction for computer vision and Natural Language Processing
Vision Institute of Professionals
CPA section 4 - Pass
March 2021
