Vivian Inatimi

VIVIAN INATIMI Abuja, Nigeria - |- Professional Summary Enthusiastic Customer Support Specialist and Virtual Assistant with over five years of experience, eager to contribute to team success through hard work, attention to detail, and excellent organizational skills with a clear understanding of customer support, conflict resolution, administrative support, executive support, and customer satisfaction: Motivated to learn, grow and excel in a fast-paced industry. Skills Customer Service Administrative Support Excellent Communication Skills Exceptional Organizational and interpersonal skills Cold calling & Appointment Scheduling Google Suite Microsoft Suite Technical Skills Inbound & Outbound Correspondence Team work & Collaboration Experience Administrative Assistant Bayelsa State Independent Electoral Commission (INEC) November, 2011 - March, 2022 Provided administrative support to the executive. Scheduled meetings and overall administrative tasks for the executive. Built credibility with partners and stakeholders while professionally resolving all complaints and correspondence. Organized survey and awareness programs to educate the populace about the common electoral practices. Created and processed a variety of administrative records and electoral documents using internal and external databases. Customer Service Representative Royal Girls Academy, Port Harcourt September, 2010 - September, 2011 Managed large amounts of incoming and outgoing calls. Followed up with existing and prospective clients via phone calls and emails. Maintained a positive, empathetic, and professional attitude toward parents, pupils, and educators at all times. Ensured customer satisfaction and providing professional customer support. Communicated with parents through various channels and updated the CRM system. Worked with the marketing team to meet sales quota. Executive Assistant Exotic Modeling Agency, Ghana August, 2005 - July, 2008 Coordinated a team of twenty remote workers to ensure work productivity. Provided administrative assistance such as writing and editing emails, drafting memos and preparing communications on the CEO’s behalf. Provided communication systems by identifying needs; evaluating options; maintaining requests among the staff. Completed special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results. Provided historical reference by developing and utilizing, filing and retrieval systems. Improved program and service quality by devising new applications; updating procedures; evaluating system results with users. Achieved financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances. Education Wisconsin University College, Accra, Ghana Bachelor of Arts (BA) in Business Studies Certifications & Awards IT Fundamentals Certified by Coursera Google Data Analytics Foundations Certified by Coursera Step by Step Transcription Certified by Udemy Customer Care Fundamentals Certified by Coursera Languages English 2008 Reference Available on Request - ""