Vivian Ifeyinwa Nwankwo

Nwankwo Vivian Ifeyinwa Bauchi State, Nigeria. -, - |- OBJECTIVE SKILLS Dynamic and results-oriented Digital Marketer and IT Digital Marketing Savvy: Demonstrated Support professional with a proven track record of driving growth through innovative digital marketing strategies, comprehensive social media management, and efficient technical support. Equipped with a strong foundation in SEO, data analysis, etc. Eager to bring my expertise in enhancing online brand presence, engaging audiences across digital platforms, and optimizing IT operations to your organization. Committed to leveraging my skills in project management and problem-solving to contribute to the success and growth of your team. Passionate about continuous learning and staying at the forefront of digital trends to drive successful outcomes. ability to design and execute effective digital marketing strategies, increasing brand awareness and engagement. EXPERIENCE 100% SEO & SEM Expertise: Proven skills in search engine optimization and marketing, enhancing website visibility and driving organic traffic. 100% Social Media Management & Strategy: Expertise in crafting and executing comprehensive social media strategies that enhance brand visibility, engage audiences, and grow follower bases across multiple platforms. Digital Marketer 2017 - 2018 Bamboo International Limited, Kano Spearheaded a comprehensive digital marketing strategy, increasing online visibility and brand awareness, which resulted in a 35% uplift in website traffic within the first six months. Launched targeted social media advertising campaigns that boosted engagement rates by 50% and grew our follower base across platforms within one year. Led the SEO optimization for the company website, achieving a top 3 ranking for 10+ key industry terms, which enhanced organic search traffic by 40%. Coordinated with the sales team to develop and 100% Data Analysis & Reporting: Proficient in using analytics tools to monitor, analyze, and report on campaign performance, enabling data-driven decision-making. 80% Technical Support Proficiency: Skilled in providing high-quality technical support, ensuring minimal downtime and high user satisfaction. 80% implement a lead generation program that Project Management: Experience in leading generated qualified leads, contributing to an increase in sales revenue. projects, such as software upgrades and cybersecurity initiatives, from conception to completion. Utilized data analytics tools to monitor and report on campaign performance, adjusting strategies in real time to maximize ROI, leading to reduction in 100% marketing costs while maintaining campaign effectiveness. Cybersecurity Awareness: Active participation in cybersecurity training and Managed an email marketing campaign with a segmented customer list, achieving an open rate of initiatives, reducing vulnerability to cyber attacks. 28% and a click-through rate of 10%, surpassing industry averages. IT Support Officer (Trainee) 2016 - 2017 Foret Nigeria Limited, Lagos 100% Problem-Solving: Excellent problem-solving skills, adept at diagnosing and resolving technical issues quickly and efficiently. Assisted in the deployment of new software upgrades and hardware installations, ensuring a smooth transition with zero downtime impacting employee productivity. Participated in a company-wide cybersecurity initiative, contributing to the development of employee training sessions that reduced phishing incidents by 30%. Supported the IT department in managing daily backup operations, which safeguarded critical 100% Customer Relationship Management (CRM): Skilled in utilizing CRM software to analyze customer interactions and data throughout the customer lifecycle, with the aim of improving business relationships, assisting in customer retention, and driving sales growth. 80% company data and contributed to a 100% recovery rate from backup systems. Content Creation & Storytelling: Adept at Collaborated on the rollout of a new ticketing crafting compelling content that tells a system that improved the tracking and resolution of IT issues, reducing average resolution time brand's story, engages target audiences, and drives action. This includes creating multimedia content that enhances digital campaigns and social media presence. EDUCATION Accounting (HND) 2018 Federal Polytechnic Nekede, Owerri. Accounting (ND) 2014 Imo State Polytechnic, Umuagwo Senior Secondary Certificate Examination 2010 Unibright Model School, Idomi 100% Agile Methodologies: Proficient in applying agile principles to marketing and IT projects, fostering a culture of continuous improvement, flexibility, and rapid response to change, which enhances team productivity and project outcomes. 100% REFERENCE Digital Analytics & Insight Generation: Expertise in extracting and interpreting complex digital data to generate actionable insights, enabling the optimization of online Achonwa David - The Nigerian Army Armour School, campaigns and strategies for better Bauchi performance and ROI. Sgt. - Job Job - Teaching Hospital, Portharcourt Dr. - PROFESSIONAL CERTIFICATION Certificate in Human Resource Management Certificate in Customer Service Management 100%