Vivian Gesicho

Customer Experience Executive with an extensive background in Customer support in telecommunications and startup space for e-commerce platform. My abilities and competencies include demonstrated success in driving customer satisfaction, loyalty and retention, advance knowledge in, reporting and presenting data and proficiency in CRM tools.

While my current position afforded me a well-rounded skill set including great communication skills, deep knowledge of the customer experience / on demand and tech industry I excel at.

-            Excellent grammatical knowledge, convincing and negotiation skills.

-            Proven track record of meeting and surpassing set KPIs

-            Data collation, analysis, and presentation skills with a deep expertise of G-suit tools.

-            Proactive customer management and relationship building skills.