Vivian Eze

PROFESSIONAL SUMMARY Virtual Assistant and Short-Term Rental (Airbnb) Co-host with proven experience helping property owners increase bookings, improve guest experience, and streamline daily operations. Skilled in guest communication, listing optimization, calendar management, and administrative support. Known for being reliable, detail-oriented, and highly organized, with the ability to manage multiple tasks efficiently in remote environments. CORE SKILLS - Guest Communication & Customer Support​ - Short-Term Rental (Airbnb) Co-hosting​ - Calendar & Inbox Management​ - Listing Optimization & Property Management​ - Administrative & Personal Assistance​ - Social Media Management & Content Creation​ - Canva Design​ - Research & Data Entry​ - Documentation & File Management​ Tools: Google Workspace, Trello, Zoom, Microsoft Office, ChatGPT, MobileMonkey PROFESSIONAL EXPERIENCE Virtual Assistant / Airbnb Co-host​ MP Expertise LLC | May 2023 – March 2024 - Managed property listings, improving booking rates by 30%​ - Handled 20+ guest inquiries daily with 95% satisfaction​ - Coordinated cleaning, maintenance, check-ins/check-outs​ - Conducted market research increasing occupancy by 25%​ - Managed reviews improving ratings by 15% SECURITY OFFICER​ Barbados | [October 2025 - Date ] - Ensured safety and security through monitoring and patrols​ - Maintained incident reports and documentation​ - Responded to issues professionally under pressure​ - Assisted visitors and maintained a safe environment​ - Demonstrated reliability and attention to detail Career Break (Maternity & Personal Development)[ December 2024 – September 2025 ] - Focused on childcare while maintaining VA and co-hosting skills​ - Continued learning and staying active with remote tools PERSONAL ASSISTANT​ Jobbers NG | Feb 2022 – Dec 2022 - Managed inbox reducing clutter by 40%​ - Scheduled appointments with 100% accuracy​ - Prepared documents and presentations​ - Improved client productivity by 15% SOCIAL MEDIA MANGER​ Creamy Cake | May 2021 – Jan 2022 - Increased engagement by 40%​ - Managed posts and promotions​ - Boosted orders by 25% and followers by 30%. ADMINISTRATIVE ASSISTANT​ Moli-Logistics NG | Mar 2020 – Apr 2021 - Managed office operations reducing errors by 20%​ - Coordinated meetings and schedules​ - Organized records improving retrieval time CUSTOMER SERVICE SUPPORT / MERCHANDISER​ Next Cash and Carry PH | Jan 2019 – Jan 2020 - Increased sales by 25%​ - Resolved customer issues efficiently​ - Managed inventory and product displays EDUCATION B.Sc. Architecture​ Nnamdi Azikiwe University, Nigeria | 2011 – 2015 CERTIFICATIONS - Fundamentals of Short-Term Rentals / Property Management​ - Office Administration Manager (Udemy)​ - Virtual Assistant Training (ALX Africa) ACHIEVEMENTS - Improved property management efficiency by 40%​ - Reduced operational costs by 20%​ - Maintained high guest satisfaction ratings REFERENCES Available upon request ​