Vivian Etoh

Every time your customers are left confused, frustrated, or waiting hours for help, you're not just losing tickets — you're losing customers.

Support isn’t “just support” — it’s where you start losing customers.

Imagine having a support system where users get helpful replies in less than 2 minutes. Confused customers feel seen, not ignored. Escalations drop. CSAT climbs past 70%.

And your team are no longer buried in repeat tickets, refund requests, or bad reviews.

Behind the scenes? Your team is running smarter:

✔️ Inboxes are clean

✔️ Priority tickets are flagged, nothing slips through.

✔️ Your support becomes an engine for retention and growth.

That’s where I come in.

I help businesses like yours turn chaotic support into clear, consistent customer experiences that retain users and build trust — without drowning in tickets or burning out your team.

Using tools like Zendesk, Intercom, Freshdesk, and HubSpot CRM, I create ticketing systems, live chat flows, and organized inboxes that respond fast, resolve smarter, and actually retain your customers.

A few ways I’ve helped clients:

• Reduced response time from 4 hours to under 2 minutes within the first week.

• Created knowledge base articles and workflow templates that saved teams 20+ hours weekly.

• Identified key support gaps causing user churn — fixed them and improved user satisfaction.

My 4-Step Customer Experience Process:

Discover – I assess your current help desk setup & CRM structure.

Design – I map out macros, auto-replies, and escalation logic.

Deploy – I implement support flows across email, chat, and ticketing tools.

Document – I leave you with clear SOPs, team onboarding guides & FAQs.

If you're losing users because support is slow, scattered, or non-existent — I’d love to help you fix that before it costs more growth.

Ready to turn your support into a growth engine?

Let’s schedule a quick discovery call and see how I can help you reduce churn, delight customers, and scale support without the chaos.