EZE VIVIAN ONYINYECHI
St. James, Barbados |+1 - |-|[LinkedIn](https://www.linkedin.com/in/vv2)
PROFESSIONAL SUMMARY
I am a results-driven Virtual Assistant and Airbnb Co-Host with extensive experience in enhancing
operational efficiency and delivering exceptional service. My career spans roles in administrative support,
social media management, and property management. I excel in handling a wide range of tasks, from
streamlining email management and scheduling to optimizing property listings and guest interactions. With a
strong focus on detail, I have successfully improved booking rates, increased social media engagement, and
reduced administrative errors. My ability to manage multiple responsibilities while maintaining high standards
of organization and communication ensures that clients and guests receive top-notch service and support..
SKILLS
Customer Service
Administrative Assistance
Personal Assistance
Social Media Engagement
Calendar Management
Microsoft Word
Documentation Review
Group Moderation Communication
Canva Design
Airbnb Arbitrage
ChatGPT
Research
Airbnb Co-hosting
Property Management
Zoom, Google Sheets, Google Keep, Google
Meet
MobileMonkey
Trello
Microsoft Office Suite (Word, Excel,
PowerPoint, Outlook)
Communication
Midjourney
PROFESSIONAL EXPERIENCE
AIRBNB/STR VIRTUAL ASSISTANT (Co-Host)
May 2023 – March 2024
MP Expertise LLC
..
Conducted market research to identify lucrative short-term rental properties, leading to a 25% increase
in occupancy rates. Negotiated favorable lease terms with property owners, ensuring compliance with
local regulations.
Managed the furnishing and staging of properties, creating and optimizing 20+ listings across
platforms, resulting in a 30% boost in booking rates.
Responded to over 20 guest inquiries daily, maintaining a 95% satisfaction rate through prompt and
professional communication.
Coordinated cleaning, maintenance, and guest check-ins/check-outs, leading to a 20% improvement in
property upkeep and guest experience.
Managed online reviews, addressing concerns and improving property ratings by 15%.
.Personal Assistant
February 2022 – December 2022
Jobbers NG
Streamlined inbox by organizing and prioritizing emails, reducing clutter by 40% and ensuring timely
communication.
Synchronized digital calendars, scheduling appointments with 100% accuracy, preventing conflicts and
optimizing workflow.
Prepared and edited documents and presentations, ensuring quality and accessibility via cloud-based
systems.
Acted as the primary communication link between the client and external parties, maintaining
professional relationships and ensuring clear communication.
Provided first-level support, resolving 90% of inquiries promptly, contributing to high customer
satisfaction.
Supported business and personal life management, ensuring the client remained motivated and
focused, which contributed to a 15% increase in productivity.
Managed daily schedules, appointments, and tasks, helping the client stay organized and on top of
their business goals.
Provided tailored support that enabled the client to achieve a 20% growth in their business during this
period.
SOCIAL MEDIA MANAGER
May 2021 - January 2022
Creamy Cake | Palm Beach, Florida
.
I created and carried out content plans that boosted social media engagement by 40%.
I handled daily posts, answered customer questions, and ran promotional campaigns, which led to a
25% increase in online orders.
I also helped grow the number of followers by 30% across all our social media platforms.
ADMINISTRATIVE ASSISTANT
March 2020 - April 2021
Moli-Logistics NG
Managed daily office operations, ensuring smooth workflow and reducing administrative errors by 20%.
Handled scheduling and coordination of meetings and appointments with 95% accuracy, enhancing
team efficiency.
Organized and maintained records, reducing retrieval time by 30% through improved filing systems.
Facilitated internal and external communication, ensuring timely responses and maintaining a
professional office environment.
period.
Customer Service Support / In-Store Merchandiser
January 2019 - January 2020
Next Cash and Carry PH
.
Increased customer conversions by 25% through effective communication and product explanations.
Provided primary support to internal and external customers, enhancing service efficiency by 20%.
Designed and set up product displays, monitored inventory levels, and coordinated with the supply
chain, reducing stock-outs by 25% and ensuring timely restocking.
Analyzed sales data and optimized product placement, resulting in a 15% increase in sales and
improved customer satisfaction.
Resolved technical problems using the company’s troubleshooting resolution tree, decreasing
resolution time by 30%.
EDUCATION
Bachelor of Science Architecture
Nnamdi Azikiwe University, Awka, Anambra State of Nigeria | 2011 - 2015
CERTIFICATIONS AND ACHIEVEMENTS
CERTIFICATIONS
Fundamentals of Short-Term Rentals/Property Management | Digital Hospitality Hub | 03/2023
Office Administration Manager | Udemy | 02/2023
Alx-africa -2022. alx-africa virtual assistant Training
ACHIEVEMENTS
Successfully launched a new property management system for Airbnb/STR properties that resulted in a 40%
increase in operational efficiency and a 20% reduction in management costs
REFERENCE
Available Upon Request
