Vivian Edwin Eze

EZE VIVIAN ONYINYECHI St. James, Barbados |+1 - |-|[LinkedIn](https://www.linkedin.com/in/vv2) PROFESSIONAL SUMMARY I am a results-driven Virtual Assistant and Airbnb Co-Host with extensive experience in enhancing operational efficiency and delivering exceptional service. My career spans roles in administrative support, social media management, and property management. I excel in handling a wide range of tasks, from streamlining email management and scheduling to optimizing property listings and guest interactions. With a strong focus on detail, I have successfully improved booking rates, increased social media engagement, and reduced administrative errors. My ability to manage multiple responsibilities while maintaining high standards of organization and communication ensures that clients and guests receive top-notch service and support.. SKILLS            Customer Service Administrative Assistance Personal Assistance Social Media Engagement Calendar Management Microsoft Word Documentation Review Group Moderation Communication Canva Design Airbnb Arbitrage ChatGPT          Research Airbnb Co-hosting Property Management Zoom, Google Sheets, Google Keep, Google Meet MobileMonkey Trello Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Communication Midjourney PROFESSIONAL EXPERIENCE AIRBNB/STR VIRTUAL ASSISTANT (Co-Host) May 2023 – March 2024 MP Expertise LLC ..  Conducted market research to identify lucrative short-term rental properties, leading to a 25% increase in occupancy rates. Negotiated favorable lease terms with property owners, ensuring compliance with local regulations.  Managed the furnishing and staging of properties, creating and optimizing 20+ listings across platforms, resulting in a 30% boost in booking rates.  Responded to over 20 guest inquiries daily, maintaining a 95% satisfaction rate through prompt and professional communication.  Coordinated cleaning, maintenance, and guest check-ins/check-outs, leading to a 20% improvement in property upkeep and guest experience.  Managed online reviews, addressing concerns and improving property ratings by 15%. .Personal Assistant February 2022 – December 2022 Jobbers NG  Streamlined inbox by organizing and prioritizing emails, reducing clutter by 40% and ensuring timely communication.  Synchronized digital calendars, scheduling appointments with 100% accuracy, preventing conflicts and optimizing workflow.  Prepared and edited documents and presentations, ensuring quality and accessibility via cloud-based systems.  Acted as the primary communication link between the client and external parties, maintaining professional relationships and ensuring clear communication.  Provided first-level support, resolving 90% of inquiries promptly, contributing to high customer satisfaction.  Supported business and personal life management, ensuring the client remained motivated and focused, which contributed to a 15% increase in productivity.  Managed daily schedules, appointments, and tasks, helping the client stay organized and on top of their business goals.  Provided tailored support that enabled the client to achieve a 20% growth in their business during this period. SOCIAL MEDIA MANAGER May 2021 - January 2022 Creamy Cake | Palm Beach, Florida .  I created and carried out content plans that boosted social media engagement by 40%.  I handled daily posts, answered customer questions, and ran promotional campaigns, which led to a 25% increase in online orders.  I also helped grow the number of followers by 30% across all our social media platforms. ADMINISTRATIVE ASSISTANT March 2020 - April 2021 Moli-Logistics NG  Managed daily office operations, ensuring smooth workflow and reducing administrative errors by 20%.  Handled scheduling and coordination of meetings and appointments with 95% accuracy, enhancing team efficiency.  Organized and maintained records, reducing retrieval time by 30% through improved filing systems.  Facilitated internal and external communication, ensuring timely responses and maintaining a professional office environment.  period. Customer Service Support / In-Store Merchandiser January 2019 - January 2020 Next Cash and Carry PH .  Increased customer conversions by 25% through effective communication and product explanations.  Provided primary support to internal and external customers, enhancing service efficiency by 20%.  Designed and set up product displays, monitored inventory levels, and coordinated with the supply chain, reducing stock-outs by 25% and ensuring timely restocking.  Analyzed sales data and optimized product placement, resulting in a 15% increase in sales and improved customer satisfaction.  Resolved technical problems using the company’s troubleshooting resolution tree, decreasing resolution time by 30%. EDUCATION Bachelor of Science Architecture Nnamdi Azikiwe University, Awka, Anambra State of Nigeria | 2011 - 2015 CERTIFICATIONS AND ACHIEVEMENTS CERTIFICATIONS Fundamentals of Short-Term Rentals/Property Management | Digital Hospitality Hub | 03/2023 Office Administration Manager | Udemy | 02/2023 Alx-africa -2022. alx-africa virtual assistant Training ACHIEVEMENTS Successfully launched a new property management system for Airbnb/STR properties that resulted in a 40% increase in operational efficiency and a 20% reduction in management costs REFERENCE Available Upon Request