Vivian duru | Operations Associate-|- | Owerri, Nigeria
PROFESSIONAL SUMMARY
Highly Organized, detail oriented and result driven Operations Associate.
Enhancing Project Efficiency: Proven ability to assist project managers in
streamlining project execution to meet deadlines and objectives. Skilled in data
gathering, documentation, communication, and project scheduling. Adept at
identifying and mitigating potential risks, ensuring smooth project progress.
Collaborative & client-focused: Build strong working relationships with departments
across all levels. Maintain clear and concise communication, to streamline processes
and improve efficiency.
Adaptable & Results-Oriented: Thrive in fast-paced environments and demonstrate a
strong work ethic. Quickly learn new processes and technologies to adapt to diverse
operational needs. Possess a detail-oriented approach, contributing to the timely and
successful analyzation of operational challenges for implementation of effective
solutions
SKILLS | TOOLS
Skills
● Ability to multitask and prioritize tasks.
● Excellent organizational skills, including the ability to create and maintain
systems and processes.
● Strong communication skills, both written and verbal.
● Tech-savviness and proficiency with appropriate communication and
management tools and software.
● Attention to detail, organizational skills and the ability to spot and correct
errors.
● Flexibility and adaptability, with the ability to pivot and adjust as needed.
● Negotiation skills, stress management and team work.
● Strong problem-solving skills, with the ability to troubleshoot and resolve
issues.
● Project Support: Project Planning & Scheduling, Communication Management,
Project Documentation, Issue Tracking & Escalation.
● Data Management: Data Gathering & Elicitation, Reporting.
● Collaboration: Stakeholder Management, Team Collaboration.
● Organization: Time Management, Prioritization
Tools
● Project Management Tools: MS Project, Project Libre, Trello,
Asana,Freedcamp.
● Communication Tools: MS Teams, Slack, Email.
● Documentation Tools: MS Office Suite (Word, Excel, PowerPoint), Google
workspace.
WORK EXPERIENCE
Project Coordinator | Gocaboo Technologies | 15/02/2024 - 16/02/2025
Project: Implementation of Dynamics 365 CRM Sales
Summary: Successfully coordinated the implementation of a new customer relationship
management (CRM) system (Dynamics 365 Sales) to enhance sales processes and
improve customer data management for GoCaboo Technologies.
Key Responsibilities:
● Managed project timelines, schedules, and resource allocation plans, ensuring all
tasks remained on track.
● Facilitated communication between stakeholders, including sales teams,
management, and IT personnel, keeping everyone informed of project progress.
● Compiled and maintained project documentation, including reports, meeting
agendas, and user guides.
● Supported the project manager with data gathering, user story development, and
test case creation.
● Monitored project progress, identifying potential risks and issues, and escalating
them to the project manager for timely mitigation.
● Provided administrative support, managing project files, and ensuring smooth
project execution.
Achievements:
● Played a pivotal role in the successful on-time implementation of Dynamics 365
Sales, leading to improved sales team efficiency and enhanced customer data
management.
● Demonstrated strong organizational and communication skills, ensuring
seamless collaboration between diverse project stakeholders.
EDUCATION | Certification
Degrees:
● BA. Mass Communication | University of Nigeria | Jan. 2015
Certifications:
● Administrative Professional Foundations.
● Technical Support Fundamentals.
● Customer Service: Problem Solving and Trouble-Shootung.
● Introduction to CRM with Hubspot.
● Hubspot Inbound certification.
● Project Management Mastery Bootcamp: Digital Technology Business School,
London
● Project Management Virtual Internship: Excelerate
Trainings:
● How To Unlock Your 6-figure career As A Business Analyst, Product Manager or
Data Analyst in 2024: Business Analysis School
● Project Management Internship: Digital Technology Business School, London.
● Managing and Empowering A Remote Workforce: Excelerate 2025.
References
Available upon request.
