Vivian Dim

Welcome to my profile

As a versatile and highly skilled professional, I specialize in event planning, customer support, virtual assistance, and project management with a strong background in administrative operations. With a proven track record of delivering seamless experiences and driving results, I offer comprehensive services tailored to your business needs.

Area of Expertise

● Administrative Support

● Executive Assistance

● Event Planning and Coordination

● Customer Support

● Customer Success and Relationship Development

● Email, Phone, and Live Chat Support

● Project and Task Management

● Lead Generation

● Telemarketing and Cold Calling

● Appointment Scheduling and Calendar Management

● Email Marketing and Email Correspondence

● Data Entry and Research

● Itinerary Planning and Travel Research

Core Skills

●Attention to Details

● Creative Problem-Solving and Strategic Thinking Expert

● Exceptional Communication and Interpersonal Skills

● Customer and Client Relationship Management and Development

● Conflict Resolution and Decision-Making Skills

● Collaborative Team Player

● Outstanding Organizational and Multitasking Skills

Tools

● CRM Tools: Zendesk, Freshdesk, Intercom, Hubspot

● Communication Tools: Slack, Microsoft Teams, Zoom, 

● Data Management: Google Workspace, Microsoft Office

● Appointment / Scheduling Tools: Google Calendar, Calendly.

● Project/Task Management Tools: Asana, Trello, Clickup

● Lead Generation: Apollo

● Design Tools: Canva

Why I'm the right person for you;

• As much as I have a lot to offer, I always take my time to find out what an organization lacks and bring the right solution to its growth.
• I bring a unique blend of organization, communication, and problem-solving skills to every project. 
• My ability to juggle multiple roles without compromising quality sets me apart from others in the industry. 
• Whether you're looking for a reliable virtual assistant, a creative event planner, or a skilled project manager, I offer flexibility, attention to detail, and a commitment to exceeding expectations.

As a strategic thinker, a creative problem solver, and a collaborative team player I'm excited to leverage my skills and experiences in driving growth in your organization.

Ready to bring your vision to life and elevate your business success? Send a message, let's discuss further