Vivian Anyagala | Freelancer Resume

VIVIAN ANYAGALA Virtual Assistant Remote| Lagos, Nigeria • Phone: - • Email:- Linkedln Professional Summary Virtual Assistant with 2+ years of remote executive support experience, specializing in calendar management, email handling, and project support. Strong background in organizing executive schedules, coordinating communications, and handling personal tasks with discretion. Proficient in Google Workspace, Slack, Zoom, and Excel. Known for reliability, initiative, and anticipating needs before they arise. Core Skills ● Executive Calendar Management ● Email Correspondence & Inbox Support ● Online Research & Brief Preparation ● Google Workspace (Docs, Sheets, Calendar) ● Slack & Zoom Communication ● Project Tracking & Follow-Ups ● Time Management & Prioritization ● Discretion & Confidentiality Professional Experience Freelance Virtual Assistant| Remote Aug 2023 – Present ● Managed executive calendars and scheduling across US, EU, and AU time zones, reducing double-bookings by 30%. ● Handled 50+ daily emails, drafting and responding on behalf of clients to maintain prompt communication. ● Coordinated online meetings using Google Calendar, Zoom, and Slack, ensuring agendas and follow-ups were delivered within 24 hours. ● Assisted with personal tasks (online orders, travel research, and appointment bookings). ● Tracked ongoing projects in Excel/Google Sheets, improving deadline compliance by 20%. Customer Support & Administrative Assistant|Remote— Contract Aug 2023– Aug 2024. ● Responded to customer inquiries via email and chat, maintaining an average response time of under 12 hours (improved from 48 hours). ● Handled inbox management and ticket triaging, ensuring queries were routed and resolved promptly. ● Scheduled and coordinated client appointments and meetings, minimizing missed calls and double bookings. ● Conducted online research and prepared summary briefs for vendors, travel options, and competitors to support decision-making. ● Maintained accurate records and updated customer information in spreadsheets and internal systems. Education Bachelor of Science in Education Biology| IMO State University, Nigeria. Certification ● Equipped Virtual Assistant. Additional ● Flexible to work across global time zones. ● Payments via Payoneer.