Vivian Anyagala

Virtual Assistant – Proof of Work Prepared by: VIVIAN ANYAGALA Role: Virtual Assistant & Customer Support Specialist Platform: Upwork Overview This document highlights my previous work and capabilities as a Virtual Assistant. With a background in customer service and a detail-oriented mindset, I have assisted with tasks such as guest messaging, calendar management, communication via apps like Airbnb, and task organization using tools like Notion and Google Sheets. Guest Messaging Sample Below is a sample of pre-written messages used for Airbnb communication: 1.Booking Confirmation:​ Hello Emma, thank you for booking with us! We’re excited to host you. Feel free to reach out if you have any questions before your arrival. 2. Check-in Instructions:​ Hi Emma, just a quick reminder: check-in is from 3 PM. Your lockbox code is 1234. Let us know once you've settled in! 3. Check-out Reminder:​ Hope you’ve had a wonderful stay! A quick reminder that check-out is by 11 AM. Safe travels and thank you for choosing us! Calendar & Task Management Example of tasks managed weekly: • Schedule guest messages​ • Confirm cleaning service​ • Track late check-outs​ • Update availability calendar Tool used: Google Calendar, Notion, Trello Travel Planning – Zanzibar Vacation As a Virtual Assistant, I helped plan a seamless romantic vacation for a client and his partner to Zanzibar. My responsibilities included: ●​ Researching flight options based on their budget and preferred travel dates​ ●​ Recommending top-rated beachfront resorts with couple-friendly amenities​ ●​ Creating a 5-day itinerary that included island tours, snorkeling, and spa sessions ●​ Coordinating airport pickup and hotel transfers with local vendors​ ●​ Confirming all bookings and providing a printable travel summary​ The client appreciated the attention to detail and reported a smooth, enjoyable trip. Tools & Communication I’m proficient in using the following platforms and tools to manage tasks and ensure smooth guest communication: • Airbnb App (desktop & mobile) • Gmail & WhatsApp Web • Google Calendar • Notion & Trello • Slack / Microsoft Teams (for internal coordination) Sample Testimonial "Vivian was incredibly responsive and handled all communications. I didn’t have to worry about a thing, and our reviews even improved!"​ — Mousumi—Manager.