Vivian Anene

Vivian Anene

$10/hr
My specialty is with customers quality service and customer retention
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Location:
Fct, Abuja, Nigeria
Experience:
10 years
 ANENE,Vivian Ifeakam Army Estate Kurudu Abuja, Nigeria. Mobile: +234 - Email:- Synopsis I am an upwardly mobile top level geography graduate with extensive experience in the hospitality industry. I am willing to travel, very resourceful and have lots of initiative and drive. I am seeking a position that will leverage on my skills, work experience, enthusiasm, and quest for excellence, cutting edge and business management skills to ensure that best practices are maintained and continuously improved upon. I am open to opportunities in the areas of Human Resources/Office Administration, Business Development, Executive back office management functions in the Oil & Gas, Telecommunications, Manufacturing and Fastmoving Consumer Goods (FMCG) industries. Core Competencies Functional excellence in relationship management and back office operations. Excellent communications skills and an ability to relate at all levels of corporate and social contact. Sound knowledge of Office Administration and Computer Applications suite. Ability to work with less supervision, think and act strategically Result-oriented, creative, lots of initiative & drive, sound ethical values. Effectiveness in Multi-cultural environment. Speak and communicates effortlessly and efficiently in English language. Good Networking and Team Playing Skills, Operational, Planning/Coordination Skills and Natural Leadership Traits (Result-oriented, efficient and through personal examples) Demonstrated ability to create an environment that fosters innovation, risk taking, continuous improvement and continuous learning. Skill Profile Presentation, Poise and Relationship Management experiences. Proactive, Creative and can analyze problems and implement effective solutions. Team building, Coordination skills set and Continuous learning and training abilities. Excellent Computer Skills. Proficient in using MS-Word, Excel and Internet/Email. Excellent use of Canva to create brand for social media visibility Manage and create content for social media handles, Facebook, Instagram, Tiktok Proficient in creating contents for blogs and post on the brand Resolutely Disciplined, Dedicated, Trustworthy with Sound Ethical Values and in excellent health. Professional Experience FLYPRESTIGE TRAVEL & TOURS2024- Till Date UTAKO, ABUJA Job description: MANAGER (OPERATIONS) Result & Responsibilities Reports to Managing Director/Chief Executive officer Respond to Clients enquiries and requests Responsible in facilitating travel arrangements for clients Make cost-effective decisions to maximize resources Provide regular financial reports to management team Manage and cultivate relationships with vendors, partners 805 RESTAURANT AND LOUNGE. - Wuse 2, Abuja Job Title: Human Resource/Floor Manager Result & Responsibilities. Engage in hiring staff and documentation Ensure that every payment due is paid to the appropriate establishment. To oversee the running of the restaurant Ensure that disciplinary actions are meted to anyone found wanting. Report to senior management on the engagements of the establishments. To empathize and see to the complaints of customers. Report to CEO on the activities of staff. Record keeping of catering served at NLNG facility in Abuja LAGOS BISTRO - Job Title: General Manager Result & Responsibilities. Ensure orderliness and excellent outlook facilities Ensure that all departments are properly supervised by their heads. Organize training for staff and cascade complete core values to them. Report to senior management and advice on where improvement is needed. 805 RESTAURANT AND LOUNGE. 2011 - 2018 Wuse 2, Abuja Job Title: Operation Manager and Training Coordinator Result & Responsibilities; Ensure orderliness and excellent outlook of corporate office environment and facilities Functional responsibility for exceptional service and relationship management to customers and clients. Attend to queries and clarifications to ensure customers and clients satisfaction with services provided. Engage and interface with service providers to ensure cost-effective and highest quality service delivery Organize training for newly employed staff and cascade the company’s core values to them. Handle public relations duties with external companies. Provide information on services to customers and clients. Perform several other responsibilities as assigned by Senior management. Report to Senior management and advise on where improvement needs to be Implemented. Ensure that all departments are properly supervised by their heads. 805 RESTAURANT AND LOUNGE 2007 – 2010 Old Kent Road, London Job Title: Supervisor/Cashier and Trainer Result & Responsibilities: Collect and Account for sales money and remit same to Accountant. Update and reconcile accounts daily, weekly, monthly for the correctness Organize training for newly employed staff and cascade company’s core values to them Provide information of services to customers and clients. Vouching and reconciliation of daily accounts and transactions with cashier. Reconciliation of daily accounts with Cash officer and Accountant. GOVERNMENT SECONDARY SCHOOL 2005 - 2006 Kubwa, Abuja, Nigeria [National Youth Service Corps (NYSC) Scheme] Job Title: Teacher Result & Responsibilities: Prepare lesson notes, instruct and teach geography subject in line with approved curriculum and syllabus. Developing students’ interest in the subject. Provide counseling and career guidance for students. Imparting reading and sporting skills in students. Ensure that continuous, end-of term & end-of year assessments are carried out in line with school regulations. Prepare students for external examinations. Champion safe work and health practices and provide enlightenment for same. Mentor students on positive attitudes and national patriotism. MINISTRY OF AGRICULTURE AND RURAL DEVELOPMENT 2002 – 2003 Job Title: Intern (Industrial Attaché) Results & Responsibilities Prepare reports for department head for forwarding to upper management. Established competency in managing, handle, route, file and index official mails, requests and documents coming to the department. Education & Credentials Leadership Certificate Course Certificate course in Customer Experience Management Certificate course in Digital Marketing • University of Jos, Plateau State, Nigeria. Bachelor of Science (B.Sc.) – Geography 2024 2023 2023 1999 - 2003 • Government Girls Science School, Kuje, Abuja, Nigeria Senior Secondary School Certificate (SSCE) 1992 - 1997 Interests • Reading, Intellectual discussions and traveling. Personal Details Female born on 25 January 1981. Married & Nigerian citizen from Delta State. Referees Details • Available on request
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