Vivekanand Jha

Vivekanand Jha Infrastructure Solutions Architect - ◇ - ◇ Kolkata, West Bengal, India ◇ LinkedIn SUMMARY A result-oriented visionary leader with decades of expertise in supporting ever-evolving workspace landscape with proven record of accomplishment throughout career. Hands on expertise & high proficiency in various products, tools and techniques including but not limited to SCCM/MDT/WSUS /MECM /Intune/EMS/Autopilot/Patch Management/Packaging/ Imaging /SOE/MOE/CoManagement/CMG/IBCM/SCOM/ SolarWinds/PatchMyPc/AAD/HAAD/vmware/Horizon/Citrix/VDI/ AVD/Office/M365/Cloud PC and other virtual & cloud-based techniques. An energetic figure coupled with strong technical interface on Workplace & IT Infrastructure Management in both (Shared & Managed Services) Model with extensive exposure on Transition, Transformation, Data Center & Cloud Migration, Project Management, & Agile Delivery methodology. Handled various roles including Solution Architect/UEM Architect/Infrastructure Architect/EUC Architect/WAAS Architect and EUC Consultant. EXPERIENCE Cloud & Infrastructure Specialist (Solution Architect/WAAS Architect) Larsen & Toubro Infotech MindTree Dec '22 — Feb '25 Poland Oct '21 — Nov '22 Larsen & Toubro Infotech Kolkata, India Provided critical support to multiple projects on various occasions with deep dive, training, and live troubleshooting on issues related to MECM Infrastructure, Task Sequence, PXE Boot, Imaging, Content distribution, DB Replication, Complex reporting, Device enrollment & Autopilot. As a part of the practice team, designed end-to-end cost-effective workplace modernization solutions that leverage cloud services, automation, and other emerging technologies to enhance performance, reliability, and security. Implemented cloud security best practices to protect data and applications in various accounts. Architected and deployed a dynamically scalable, highly available, fault-tolerant, and reliable infrastructure over Azure using cost-effective tools & techniques. Developed comprehensive modernization roadmaps, including migration plans, cost and effort estimates, risk assessments, resource planning, SLAs, KPIs, and Service handover to BAU Ops, post steady state. Helped in building vertical-specific solutions by defining the overall integrated solution approach and articulating the solution issues, risks, and mitigation strategies. Define T&T (transition and transformation) roadmaps aligned with end-state architecture to enable business. Proactively scopes the technical solution required to address customer requirements, assesses the customer's met and unmet needs, and recommends solutions that optimize value for both the customer and the firm. Effectively worked with global customers (North America, LATAM, EMEA, APAC regions), senior solution architects, and product managers in an agile development environment. Participated in direct customer interactions, including national & international travel (40-50%).to capture their voice and user feedback to understand their problems and needs. Actively participated in pre-sales activities, including solution design & development, proposal writing, client presentations, closures & preparing SOW, effort estimates, Pricing, SLA definition, SLA penalties, onsite/ offshore team composition, delivery models, service coverage, etc. Module Lead (UEM Architect/Service Delivery Manager) Mar '18 — Sep '21 TechMahindra (Melbourne/Sydney) Led the design and implementation of modern workplace solutions for multiple enterprise customers, leveraging various tools & techniques, including but not limited to MECM, Intune Endpoint Manager, M365, Azure, and VMware Horizon & Workspace One. Transformation of legacy SCCM landscape to the Modern MECM infra setup, followed by Cloud migration to Private Cloud in a record timeline (1-week POC & 3 months complete site cutover) with enhanced HA/DR capability. Helped one of the European clients reduce overall migration timeline by 50% (12 months to 6 months) through various automation via PowerShell & SQL, along with due diligence. Provided technical leadership to design, develop, and implement custom solutions using modern technology during workplace migration. Oversaw the migration of on-premises applications and data to cloud platforms. Ensured smooth integration of cloud services with the existing IT infrastructure. Transitioned various Workplace Services, including AD, IDAM, Security, Exchange, Remote Desktop Support & SD services for a construction major in Sydney. Advised and implemented Cloud visions, strategies, roadmaps, and architectures that increase the speed, quality, consistency, and agility of IT services provided to the business. Revisited clients' business and operating models to unearth new opportunities, produce meaningful results, and determine ways to reduce costs, target technology investments leading to competitive differentiation, and transform the cost structure from fixed to variable. Organize solution design, development, and deployment efforts for projects by compiling the required resources and assigning responsibilities according to a defined schedule controlled and timely manner. Work on workplace proposals (RFI, RFP, RFQ, Proactive, Renewals) as a Workplace Architect, leading to understanding the client requirements and building a best-fit solution. Associate Operations Manager (EUC Architect/Project Manager) May '15 — Dec '17 Cognizant Technology Solutions Kolkata, India Led Data Centre Migration Project for an Insurance Major. Led the Cloud migration processes refactoring, re-platforming, and re-hosting. Led the development, ongoing management, and execution of the endpoint security roadmap in partnership with engineering, architecture, and functional security teams. Work in a complex and rapidly evolving environment, adapting quickly to new information and priorities as needed. Lead all aspects of the acquisition of technologies, vendor selection based on cost analysis review. People leadership, conducts goal setting and performance appraisal processes, coaches and develops employees as an organizational resource to support rapid digital transformation. Lead all aspects of day-to-day operations of all systems and applications in scope to ensure stability, integrity & business continuity. Ensure service adherence with quality, compliance, and security standards and delivery of associated corrective service actions. Ensure the overall user experience is taken into account when designing and deploying new solutions and services. Ensure that developed solutions are peer reviewed, formally documented, and signed off by the business. Ensure that all work is delivered to agreed time, cost, and quality constraints. Initiate solution testing to ensure they meet quality standards Authorized and conducted service handover and led the go-live authorization discussions with the other work streams. Take accountability to ensure adherence to Security and Compliance policies and procedures within the Solution Delivery scope. Experienced in Service operations, managing & performing audits, managing Transformation projects for effective cost savings, stabilizing the operations as part of Crisis management. Lead and anchor workshops/discussions with clients & partners to create vertically aligned solutions addressing business needs with a keen focus on creating a win-win pursuit. IT Operations Senior Analyst (SCCM Consultant/Team Lead) Nov '12 — Apr '15 Accenture Services India Pvt LTD Saudi Arabia Highly proficient in handling escalations related to OSD, WDS, WSUS, SOE/MOE Imaging, pxe boot, DHCP, content library, database replication, Driver Management, Task Sequence, WinPE, USB & PXE boot related issues. Proficient in building custom images using DISM/Imagex to maintain golden images (SOE/MOE) for both Zero touch deployment and Lite touch deployment scenarios. Led and managed all aspects of workplace service handover, which was part of a highly diverse and complex global corporate network that spanned and supported 1.5 Lacs clients across the globe. Provided round-the-clock support during major incidents in various accounts, including but not limited to Primary Site Recovery, Database Replication Issues, Content Library Issues, and a few critical deployments with global impact, e.g., DLP, Office, etc. Developed an In-House Application (PC Diagnostic Tool via HTA scripting), providing an automated solution to repetitive tasks, achieving proved to be a game changer in ESAT Survey. Coordinated with cross-functional teams & resources to ensure project needs are addressed and effectively assigned tasks and deliverables to team members based on their abilities. Worked with the client business and IT manager to establish and gain consensus on project goals, objectives, and deliverables. Assessed the degree to which changes to scope, issues, and risks will affect projects, working with the division to gain agreement for resolution. Led the team of technical analysts, guiding them with the business direction. Actively engaged and led requirement analysis and converted user requirements to functional requirements during transition. IT Operations Analyst (SCCM Specialist) Tata Consultancy Services Dec '08 — Nov '12 Bengaluru, India Lead the Workplace Service Transition, setting up various people, facilities & resources at offshore. Highly skilled in troubleshooting SCCM Site Server, DB & File Replication, Site Server Backup & Recovery, Content Distribution, New Role Installation, Boundary Setup, ADR & Client-level Troubleshooting. Responsible for handling SCCM Infrastructure Setup, Upgrade & Maintenance, Software Distribution, Patch Management, OSD & SQL-based reporting. Worked with MVPs and MS TAM & Partners to facilitate complex solutions, addressing ageing issues. Ensured effective handling of Workstation Patch Management, Software Distribution, and Image Engineering. Created complex Custom Reporting with a rich graphical interface through SQL Query & Report Builder. Led all aspects of workstation build & management process, including Application Packaging, Security Audits, Patch & Vulnerability Assessment, Security, and Compliance checks. Directly handled field services technicians along with the EUC & MDM team for L2/L3 escalations. Maintaining Compliance with security updates with SCCM/WSUS/SCUP. SCEP Antivirus management, Group policy management, BitLocker/MBAM, Pulse Secure client troubleshooting and support. Remediation and inventory gathering using Cis/CBs (formerly Desired Configuration Manager). Build advanced, dynamic query-based collections using a custom query. Problem/Change/Incident using various tools following ITIL process. Technical Support Officer Sep '06 — Oct '08 HCL Technologies Chennai As a part of RCAM (Repeat Caller Management Desk), provided 1st line technical support to end users Provided in-house and 3rd party product support for various routers & modems. Supported various network setups and configurations within routers and adapters for uninterrupted and smooth internet connectivity. Proficient in troubleshooting Windows/OS/Email/Wired & Wireless Network related issues. Constant performer in the project and has been a topper in achieving metrics, including minimum AHT (Average handling time), FCR/RFT (First call resolution), C Sat, etc. EDUCATION Bachelor in English Hons., College of Commerce (Magadh University/Bodh Gaya) Hindi Higher Secondary School Jan '03 — Dec '06 Gaya, India Agartala, India AWARDS Avanade Orange Award for performance excellence Star Award Gem Award SQAD Award Automation Award Constant TOP Performer SKILLS Cloud Technologies Azure, AWS, On-Prem, Hybrid, AAD, Cloud, Public Cloud, Private Cloud, Automation Project Management Service Delivery, Project Management, Transition, Transformation, DC Migration Client Engagement Client Relationship & Governance, Communication & Presentation Skill End User Computing EUC, WAAS, UEM, SCCM, MECM, Intune, EMS, M365, Autopilot, SOE, MOE, Win10&11 Sales and Proposal Management Presales, Proposal, RFIs, RFPs, RFQs, Bid Management PUBLICATIONS ORGANISATIONS Virtual Technology Expert Group