VIVEK.M
No:70,Kovil Street,Mamandur, Chengalpet
Contact No-E-Mail:-
5.7 Years of Experience in Customer Service, Sales & Digital Marketing.
Presently leading the Sales & Business development Team & Handling Manager calls
PROFESSIONAL SUMMARY
Experience in Customer service, Voice process, Sales process, Digital Marketing & Merchandising, Team Management & Business development.
Effective Relationship management & interpersonal skills. Experience in the area of training agents to bring in Sales to attain outstanding Customer Satisfaction.
TECHNICAL SKILLS
Operating Systems: Windows 2008, 2007, XP, 98 , Vista
Tools Used : Gamooga, Unbox, CMS, Mail Chimp, Aster, Ameyo, Solutions Infini, Ladesk, Live person Chat, Zen desk, Google Analytics, Adwords, Inbound & Outbound-Marketing,Online Advertising,Social media,SEO, Email Marketing
EMPLOYMENT SUMMARY
Working with DealsInsight From January 2018 to Till Date
Working as Manager – Sales, Business development & Digital Marketing
Objectives
Identifying the sales leads
Pitch products or services to new clients
Maintain a good working relationship with new clients and the internal teams
Training the team on Negotiation & Persuasion skills
Motivating the research team to identify new business opportunities -new markets, new partnerships, new ways to reach existing market
Worked as Assistant Manager in Cbazaar - Customer Support , Sales & Digital Marketing (5 Years)
Joined the organization as a Customer Service Executive
Moved to Sales Team as Sales Assistant
Got promotion as Sales & Customer support Team Lead
Trained 15 new agents on the process for the last 2 years
Prepared Sales & Support Manual for the team
Working in Marketing and Merchandising regarding the offers and the online promotions & campaigns
Objectives
Preparing daily workloads for staff & co-ordinating the daily allocation of work.
Deciding the daily offers and promotions
To ensure that target sales are being met
To make and submit regular reports to the Sales Director & CEO
Motivates the team to achieve high standards and KPI targets.
Handling new client inquiries and acting as the face of the business.
Dealing with and resolving problems and issues which arise.
Working with the sales and marketing team to drive sales.
Mentoring and training junior and new staff in Sales & Support.
Arranging & chairing weekly team meetings, focusing on targets & achievements.
Implementing new initiatives.
Appreciates team members and creates a positive working environment.
Providing prompt and accurate information on individual performance.
KEY SKILLS AND COMPETENCIES
Proven ability to manage through others.
Strong decision making and problem solving skills.
Able to motivate and lead others in a team environment.
Excellent communication skills, both written and verbal.
An ability to build rapport and trust quickly with colleagues.
Able to prioritize tasks and workloads.
ACHIEVEMENTS:
Sales Team (under my leadership) at Net Avenue Technologies has never failed to meet the target ($40,000) sales requirements per head. This is a record in the history of Cbazaar.
EDUCATION
COURSE
COLLEGE/ SCHOOL
YEAR OF PASSING
Percentage
B. E (CSE)
Asan Memorial College Of Engineering And Technology
2011
64%
HSC
St.Columbas Hr.sec School ,Chengalpet.
2007
66%
PERSONAL DETAILS
Name Vivek
Father’s Name: Manoharan
Date of Birth -
Gender Male
NationalityIndian
Primary Email-Languages KnownEnglish & Tamil
Place: Chengalpet
Date:- (Vivek. M)
