Vivek Kumar
E-147-D, Pratap Vihar Ghaziabad, 201001, India, -
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Seeking a challenging position in a professional organization offering an opportunity for growth where I could use my knowledge & experience to add value to the work performance of the organization.
PERSONAL SKILLS
Certified MS Excel Data Analyst and Pursuing Data Science Using Python certification
Collation of data and report making, Lead Generation via different applications
Proficiency in MS Excel (Lookup, Vlookup, Hlookup, Countif, Sumif, & Pivot Table etc.) MS Word
Basic Knowledge MS-SQL, Python.
Preparing PowerPoint presentations, Working Knowledge of Power BI and Tableau
Good in making MIS reports
Strong analytical thinking, problem solving, creativity.
Proactively working as, a member of a team.
Ability to work under pressure. Excellent problem resolution skills.
Work well as a member of a team & in isolation. Interpersonal skills and team-work ability.
Able to work in a multi-disciplined team that includes designers, developers, consultants, and Project Managers.
A keen approach to learning. Skilled at handling documentation.
Learning new technologies and keeping abreast of market developments.
Ability to grasp technical concepts quickly and easily.
CAREER SUMMARY
November 2014 – Present
Virtual Assistant [ Upwork, Freelancer.com, and through third party Freelancer agencies]
Working as a VA (Virtual Assistance). Handles client’s task requirements. Maintains Data dictionary by revising and entering definitions.
Maintains client confidence and protect operations by keeping information confidential. Responsible for handling and maintaining daily reports.
Handling Customer support via E-mails, scheduling appointments, Lead generation by different search engines.
Social Media Page Supports Reddit, Facebook and Twitter.
Internet research, Data entry on various topics.
Created database reports for management evaluation.
Generate timely and accurate reports for analysis. Handling the back end operations works.
Dedicated to finishing projects by or even before the set deadline.
Generating & maintaining day to day MIS Data and updating the management.
Converting raw data into useful information
Manual data input from paper-based sources into the electronic system
Interpret data, analyze results using statistical techniques and provide ongoing reports
March 2011- November 2014
SR. Back Office Associate, Tech-Mahindra LTD. for Bell Canada Telecom
Generate timely and accurate reports for analysis. Handling the back end operations works.
Interacted with database administrators to identify and correct issues.
Updated existing applications and tested new features for compatibility with existing version of hardware and operating system.
Generating & Maintained customer records and reports
Communication with customer regarding their complaints
July 2008 – To OCTOBER 2010
SR Customer Support Associate, Spice bpo ltd. for Idea cellular ltd.
Customer support [Voice and Email]
Escalation calls Support
Customer coordination
Project mentor for new trainees
Onboarding and training to new resources
ACADEMICS QUALIFACTION
Pursuing Master of Computer Application from Sikkim Manipal University [2020]
Bachelor of Computer Application from Indira Gandhi National Open University (IGNOU) [2015]
Certification
Pursuing Data Science Using Python and R certification from Digital Vidya
Certified MS Excel and Power BI Data Analyst from Digital Vidya
BEYOND CURRICULUM
Having effective leadership, good communication, motivational and inspirational skills
Received much appreciation for maintaining the data significantly from Client (in the current organization)
Hobbies include playing computer games, listening to music and watching movies
PERSONAL DETAIL
Sex Male
Marital Status Unmarried
Date of Birth December 12th, 1989
Nationality Indian
Languages Known Hindi and English
Typing Speed 80 wpm
I hereby declared that the above written particulars are true to the best of my knowledge and belief.
Date: ……. /……. /…….(Vivek Kumar)
