Vithya Ganesan

VITHYA GANESAN --Rua Fernando Mauricio 37-3 Esq- Lisbon Portugal Profile A self-starter and quick learner, versatile skilled set with experience in customer service, sales and written and oral communication, innovative, problem solver with extensive management experience. Experience Flight Attendant, Flynas ; Riyadh -12 Oct 2014- September 2017 (Present) Ensure that adequate supplies of refreshments and emergency equipment are on board, demonstrate the use of emergency equipment, satisfy passenger needs, reassure passengers during flight, and administer first AID care if needed. Direct passengers in case of emergency. Inflight Operation Assistant , Malindo Airways -15th June 2014-23rd September 2014 Develop lines of communication with departments and individuals required to complete assign projects, concentrate efforts on time limited projects, monitor crew and staff health, welfare and morale, suggesting recommendations on improving progress, coordinate in maintaining flight schedules for flight crews, contribute to development of educational material with regard to line standards, responsible for payroll of company personal.(Part Time) Assistant Lounge Manager , Grand Hyatt Kuala Lumpur — 12th April 2011- 30th April 2014 Responsible for ensuring consistent quality of customer service is provided to all guests in accordance with Hyatt standards.Greets and registers guests, providing prompt and courteous service.Resolve guest challenges throughout their stay in hotel.Promotes hotel services, amenities and up sells products to the guests. Taking account of established service standard and Management guidelines. Customer Service Agent, Kuala Lumpur International Airport- 10th August 2007 - 1st March 2011 Check in passengers and verify departure documents.Issue boarding pass and check in baggage. Assist unaccompanied minors and seniors with special help and make sure passengers comply with all security requirements .Resolve customers complaints and other duties as delegated before boarding. Education Sekolah Tinggi Port Dickson High School Diploma -) Skills - Speak and write fluent English. - Proficient in Microsoft Office including Excel and PowerPoint. - Excellent written and verbal communication skills. - Adaptable - Detail Oriented - Analytical References Shirley Dockerill- Manager , Training & Development, Flynas, Riyadh- Email:- Pavan Patel - Room Division Manager , Grand Hyatt Kuala Lumpur- Email:-