Vishnu Kanwer

Vishnu Kanwer #192NE,Nisarga Layout, Jigani Bangalore-83 Karnataka Contact ::- Email :- Skype:vishnu.kanwer Objective To attain Professional efficiency by dedicating my knowledge and skills through competency based work plans. Experience Independent Work: (From January 2014- Present) Designation: Independent Business Consultant Job Responsibilities and Achievements ➢ I am a Business Development Consultant in the field of Information Technology with rich experience in Managed IT Services, Unified Communications, Mobile App Development and various Industry domains in IT sector. ➢ I help small to medium businesses with their outsourcing needs by assisting them to choose the right vendor in order to meet their business challenges. ➢ Exploring new business opportunities across the globe for Managed IT Services,software development,maintenance and testing. ➢ Drive software service sales through cold calling, email campaigning and social networking. ➢ Establish contact with identified decision makers in assigned territory and industry/domain to evaluate new business opportunity. ➢ Competition and market analysis. ➢ Maintaining databases on prospective clients and competitor information for enhancing business opportunities. ➢ I do the follow up with my Leads to convert them into Prospects SPAN Systems (From Aug. 2008 – Feb 2013) Designation: Sr. Business Development Executive (April -2010 to Feb 2013) Experience: 2 year 10 months Job Responsibilities and Achievements ➢ Exploring new business opportunities in the US market for distributed industries such as Mobile , Communication and ITO ➢ Drive software service/ITO sales through cold calling, email campaigning and social networking. ➢ Consultative selling, corporate profile presentation to clients via Tele and Web conference. ➢ Establish contact with identified decision makers in assigned territory and industry/domain to evaluate new business opportunity. ➢ Competition and market analysis. ➢ Keep track of various industry conferences to understand the trends and assist in pre and post event follow-up. ➢ Plan and implement strategic campaigns to promote industry specific and horizontal solution offerings. ➢ Maintaining databases on prospective clients and competitor information for enhancing business opportunities. ➢ Successfully obtained Unified Communications and ITO projects from the US market. ➢ Showed significant performance in sales and presales activity consistently. ➢ Mentored new joiners. Designation: Help Desk Team Lead (Aug -2008 to March- 2010) Experience: 1 year 7 months Job Responsibilities and Achievements. ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ Lead IT Service Desk Team Responsible for high severity cases that impacted business, engaged internal and external clients/vendors, senior management and ensured cases are resolved on time. Escalate issues to the respective management teams when required Responsible for the handover of Incident to the Problem Management Process for Root cause analysis and Long term fix Provide analysis of incidents, recommend and drive implementation of improvements to the Incident Management process Review and revise SLAs in partnership with the IT Operations Management for Incident Management Attend Post incident review meetings to represent incident management Identify Training needs for the team in terms of communication skills and technical expertise. Conduct training and peer reviews. Responsible for coordinating RFCs (Requests for Change). Publishing meeting minutes Developing daily, weekly and monthly management reports Maintaining good team performance Received Superb Performance feedback from client Conducting regular training on Soft Skills , Accent Neutralization and Project Process Previous Job Profile. Hewlett Packard- GDIC Bangalore, India (From Oct. 2004 –July 2008) Designation: Senior Tech. Support Engineer - Hp and Compaq Desktop/ Notebooks. Experience: 3 years 9 months Job Responsibilities and Achievements. ➢ ➢ ➢ Addressed technical issues for North America commercial/consumer Process. Helped customers in configuring their wireless networks. Good experience in Boot and Internet issues. ➢ Handled hardware as well as operating system issues. ➢ As a senior tech, mentored a set of new agents. ➢ Knowledge of BPO Operations, key metrics like SL, AHT, AHOT, Productivity. ➢ Awarded Process Exceptional Performer in Several Months. ➢ Maintained a high standard of clientele satisfaction throughout the tenure. ➢ Researched issue resolutions for unresolved technical issues. ➢ Handled Floor Case Analysis. ICICI Bank Customer Care Center. Hyderabad, India (From Dec.2002 – Oct. 2004) Designation: Phone Banking Officer - Accounts and Credit card Divison. Experience: 1 year 10 months Provided Customer Support for ICICI Bank. Job profile includes providing Account and Credit card related information. Technical Proficiency Platform : XP Media Centre, Win XP,Mac and all other operating : ITIL V3 Foundation Level systems Process Knowledge Educational Qualifications P.G. Diploma in Public Relations (Bharatiya Vidya Bhavan, Hyderabad), (2003) Bachelor of Arts (English Litt. & Economics) Rajasthan University, Jaipur. 1996 - 2000. Class XII from CBSE New Delhi 1994-95 Class X from CBSE New Delhi 1992-93 Personal Information Email: - Telephone: - Date of Birth: 28th February,1978. Current Location: Bangalore, India Gender: Female References • Available on request. Declaration I hereby declare that the information given above is true to the best of my knowledge and I understand that if any of the above information is found to be incorrect it may lead to my disqualification. Signature Vishnu Kanwer 21/08/2018 Bangalore