Vishesh Kumar Tiwari

VISHESH KUMAR TIWARI H/NO191,civil lines Town - Barabanki, Distt – Barabanki, Mobile: -,- Email:- Objective: To work in an organization that can fully tap the potential in me, by providing an intellectually stimulating and nourishing environment, and grow along with contributing towards bringing laurels and profits to the Company. • • • • • Believe in parity of customer satisfaction & departmental goals. Quick Learner, Energetic and self-motivated player. Proven ability to work in independent and team environments. Ability to effectively supervise stress situations, with an ease. Excellent communication, presentation and interpersonal skills. Area of interest: Front Office, Reservations, Professional Experience: Employer Hotel Galaxy Inn (Gandhinagar, Gujrat) (Currently Working) Position: Front Office Manager (18 Jan 2014 Till now) Industrial Training-The Taj Gateway Hotel Ummed Ahmedabad (12 oct 2012 to march 2013) Duties & Responsibilities: • • • • • • • • • • • • • Handling Hotel Sales Rooms And Banquet to corporates Meet, greet and direct Guests who enter the lobby area Serve as the main point of contact for regular guests and VIP Guests and ensure hotel departments are fully briefed on their requirements Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner Serve as a point of contact for long-stay Guests of 14 days or longer – ensuring they feel comfortable and can ask advice or information from Guest Relations Amenities like flowers and fruits may be sent upon the recommendation of the guest relations officer Manage record and resolve Guest or customer complaints promptly Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest Maintain good communication and work relationships in all hotel areas Act in accordance with policies and procedures when working with front of house Assist with other departments, as necessary Professional Qualification: • Completed 3 years Hotel Management From Heritage Institute Of Hotel And tourism, Agra(2010 to 2013) Academic Record: • High school from N.I.O.S board in 2008 • Intermediate from N.I.O.S board in 2010 • Completed 3 years Hotel Management From Heritage Institute Of Hotel And tourism,Agra (2010 to 2014) Software Skills: Ms Office (Word, Excel), Champagne , Fedelio , Kautilya Hobbies: • • • Learning New Things Listening to music Watching Motivational Movies Personal Information: Date of Birth: Father’s Name: Gender: Marital Status: Language Known: 10thFeb. 1992 Mr. Ram Kumar tiwari male Married English, Hindi Date: Place: Gandhinagar (Bhat) (Vishesh Kumar Tiwari)