Vishal Yadav-
Senior Product Manager-
Gurugram, Haryana
linkedin.com/in/ydvishal
PROFILE
Senior Product Manager with 8+ years of experience in product development and strategy. Proven expertise in scaling
merchant experiences (₹10k Cr GMV), leading cross-functional teams, and driving customer-centric innovations across
fintech, automotive & e-commerce domains. MBA from FMS, B Tech from DCE, and CFA Level 2
PROFESSIONAL EXPERIENCE
PayU Payments - Senior Product Manager
2021/10 – present | Gurugram
Payment Gateway - Leading a team of 2 product managers
Streamlined & automated the e2e onboarding journey for PG, incorporating both DIY and KAM-assisted. Achieved
40% improvement in funnel, reduced TAT by 80%. Onboarded 20k merchants, boosting GMV by ₹10k Cr
Boosted SMB merchant retention by 10% with a bundle product offering monetary benefits, value-added services &
support at a reduced cost with auto-renewal. Delivered ₹1 Cr gross margin growth with over 1,000 active users.
Collaborated with stakeholders and led initiatives to drive D2C traffic of the hospitality sector via PayU PG through
booking engine(10+) and GDS integrations. Achieved ₹20 Cr in GMV per month within six months of launch.
Pioneered a cutting-edge global bank account verification suite, leveraging strategic alliances with top-tier banks
and global partners. Achieved a 45% reduction in verification costs and acquired 70 clients
Risk & Chargeback
Reduced PayU overdraft losses by 90% through an e2e automated transaction monitoring system with rule &
model based risk alerts, enabling swift actions & improved merchant communication. Designed tailored risk
monitoring experiences based on merchant categories, enhancing operational efficiency & reducing merchant churn
Spearheaded the launch of the PayU Protect+ suite at GFF24, featuring 3 products: Chargeback(CB) Protect (e2e
CB managed service, ₹1.5 Cr GM), PayU Verified Badge (0.5% boost in merchant SR), & Fraud Liability Protect
Automated chargeback representation, reducing the chargeback operations team's manual workload by 25%
Key Achievements: Awarded “Integrated Thinking & Ownership” in 2024 & multiple “Extra Mile” awards.
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Cardekho - Product Manager
2021/01 – 2021/10 | Gurugram
Revamped the vehicle details page with 360-degree views, intuitive designs, & optimized algorithms, boosting
funnel by 5%. Standardized & streamlined 360 view capture across showrooms, enhancing scalability & consistency
Spearheaded online second car buy experience by designing workflows, delivered a seamless customer experience
from selection to delivery, boosting satisfaction and operational efficiency. Achieved a run rate of 100+ online sell
Developed a unified interface for agents to monitor incoming leads with detailed insights, clear actioning,
integrating WhatsApp & call support on a single platform. Increased conversion by 20% via personalized features
like consistent agent for all queries & channels, targetted communication driving improved customer engagement.
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PayTM - Product Manager
2019/04 – 2021/01 | Noida
Scaled Current Account Onboarding by 5x: Designed India’s first video-based Current account opening flow
with industry-best 30-minute TAT, driving process efficiency and compliance. Scaled CA volume by 5x
Activated 30k+ SubAgents Led the DIY onboarding for BCs, processing 15 lakh KYC verification monthly
Optimized Operations: Automated workflows for lead actioning, reducing lead processing time by 25 min./lead
Key Achievement: Recognized with the Rockstar Award for exemplary performance in merchant onboarding product
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Amazon - Summer Internship
2018/04 – 2018/05 | Bangalore
Analyzed seller success metrics to optimize bounty structures(incentives & rewards), boosting seller SR by 47%
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Fidelity Internation - Programmer
2015/07 – 2017/06 | Gurugram
Delivered multiple front-end modules for investment platforms(Account summary, SIP, Money load). Resolved a
critical memory issues leading to a prestigious Director’s Award for excellence in development.
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EDUCATION
MBA, Faculty of Management Studies, Percentage - 71%
B.Tech, Delhi Technological University (DCE), CGPA - 8.5
2017/07 – 2019/04 | Delhi
2011/07 – 2015/06 | Delhi
SKILLS
Core Competencies:
Product management, Strategy, Design, Prototyping
(Figma, Balsamiq), A/B testing
Technical/Tools Skills
SQL, Analytics, Google Analytics, Clevertap, Hotjar,
QuickSight, Javascript & JS
