Vishal Singh Tomar

- VISHAL SINGH TOMAR - Summary Leader in Customer Success Manager with 7 years of experience in B2B, B2C, SaaS Industry, and travel & Automobile Industry. Expertise in handling Large & Small Key Accounts to churn revenue and customer share. Proven track record in building strong relationships with Key Accounts, driving revenue growth through upsell and cross-sell opportunities, and Campaigning & Marketing. Expert in understanding customer needs, offering tailored solutions, and fostering long-term partnerships. Skilled in strategic account planning, negotiations, and providing industry insights. International sales experience in wallet share Skills Data Driven pricing strategies Data analytics Strategic Key Account Management CRM & Marketing Automation Customer Success Software Digital transformation Revenue & Growth Operational Excellence Customer Retention Growth & Retention Market Intelligence & Innovation Data Analysis Education MCU , BHOPAL Master of Business Management 2019 JIWAJI UNIVERSITY Bachelor of Commerce 2016 Experience Fab Hotels - Travel Plus Customer Success Manager Feb 2023 - Present Gurugram, Harayana Developed and delivered tailored customer success plans, aligning with specific business objectives and ensuring customer retention. Collaborated closely with product development teams to provide customer feedback and drive product improvement Expanded reach into new customer segments (national & International) through strategic initiatives. Consistently met and exceeded revenue and sales targets of 5CR per month. Worked closely with marketing and sales teams to align customer success initiatives with overall business goals Developed and implemented a customer loyalty program, rewarding customers for their continued business. Successfully onboarding Client & Implementation of customised TravelPlus application solutions to align with business workflows and clients' needs Strategic Account Management by developing and implementing account strategies to maximise revenue from key partnerships, while building and sustaining relationships with senior stakeholders to foster long-term collaboration. Serve as the primary liaison, driving mutual innovation and growth. Established and implemented a proactive customer outreach program, resulting in a 20% increase in customer satisfaction scores. Proactively identified and resolved customer pain points, fostering strong relationships and minimising customer churn. Thus facilitated customer escalations. Pricing & Commercial Strategy: Provide actionable pricing insights aligned with market dynamics and monitor fare competitiveness. Recommend strategic adjustments to optimise profitability. Client Relationship Management: Advocate the client's needs internally and ensure to be the primary contact to further build strong relation with the client to enhance customer retention. Analyse sales metrics, address gaps with corrective actions, and conduct regular reviews with partners to ensure goals are met Contract Negotiation & Compliance: Lead contract negotiations to secure beneficial terms, ensure agreement adherence, and maintain regulatory compliance. Cross-Functional Collaboration: Coordinate with revenue management, marketing, network planning, distribution, supply team, operations team and regional sales teams to align strategies and implement successful campaigns. 17Live Inc. - Liontrek Key Account Manager Oct 2021 - Feb 2023 Gurugram, Harayana Responsible for managing Key Accounts that use our SAAS based product and expanding business through them. Championed the introduction of SAAS channels across PAN India, achieving a market penetration rate of 60% within six months and facilitating over 5,000 transactions monthly. Spearheaded the development of strategic partnerships with leading automobile companies, including Honda and Bajaj, resulting in a 40% increase in new key accounts and contributing an additional $2M in annual revenue. Vendor Manager, Key Accounts Management, Client Management Customer Succession, B2B and Corporate Sales Paytm (One97) Key Account Manager Jul 2020 - Sep 2021 Gurugram, Harayana Spearheaded the management and expansion of a portfolio comprising 50+ key accounts, generating an increase in annual revenue by 30%, translating to an additional $1.5M in sales across urban and rural districts of Madhya Pradesh Orchestrated the deployment of SAAS Solution - POS machines and QR code systems for Paytm, enhancing payment accessibility for over 1,200 merchants across Bhopal and Indore, leading to a 35% rise in customer engagement rates. Handling the Rural & Urban districts of MP ( Bhopal, Jabalpur, Devas, Ujjain, Morena and Indore Alternate Techno Innovations. Business Development Executive Jun 2018 - Jun 2020 Bhopal, MP Spearheaded lead generation initiatives that resulted in the acquisition of over 1,500 new clients, contributing to a 40% increase in sales revenue within a single fiscal year. Projects Integrated Expense Tool into SaaS Product: Successfully integrated an expense management tool into the SaaSbased product for Jyotilabs, enhancing overall functionality and user experience. Data Synchronization for Fraud Prevention: Led the synchronization of data between the internal expense tool and Travel Plus application, effectively mitigating fraudulent claims and double claims. Cost Optimization: Ensured 100% cost optimization for the company by implementing robust data synchronization processes, resulting in significant savings and improved financial accuracy