Vishal Krishnan

VISHAL KRISHNANA Payment Professional & Proud Indian E-Mail :-M : - Skype : wizkid1979 An International Executive with 16+ Years EXPERIENCE IN sales support & operations /Financial SERVICES. A senior financial services/ banking professional managing leadership roles with a rapidly progressive career span of 16+ years, gaining exposure and cross cultural experience in handling & leading business development, sales management, P&L management and customer services. Champion in spearheading Business Unit through profit centric operations. Competency also includes imparting functional & behavioural training, project & process management, handling compliance & customer service in branch I have a solid track record in developing and implementing strategic plans to develop new business aligned with organization’s objectives. Proven ability launching & supporting products and services, penetrate new markets and increase sales profitability. Adept in market research and monitoring competitor’s activities Conceptualising & implementing strategies as a part of brand building and market development effort and ensuring maximum brand visibility and capture optimum market share Experience also includes client servicing & key accounts management & initiating and developing relationships business development & customer relationship. Ability to nurture superior customer relationships that deliver significant sales growth. Strong orientation to provide value to customers and satisfaction to partners Efficient Team Leader & Player possessing demonstrable leadership capabilities in managing complex business challenges, mentoring & driving results through active engagement of employees in line with organization's vision and goals. PROFESSIONAL EXPERINCE Head of Relationshipc FOR NORTH India & NEPAL, 1st August 2015 –2nd May 2017 A. MoneyGram International, Dallas, USA Role & Responsibilities: Accountable for overall transaction, revenue and profit delivery for North India and Nepal. This is a critical role in driving overall performance of the Region and would entail leading the development and execution of the overall business development in partnership with other internal stakeholders in marketing, operations, compliance and finance. In my current role, I am responsible for planning & conceptualizing various strategies to achieve business goals aimed towards the growth in business volumes as well as profitability Formulating strategies to proactively identify potential customers/ markets and directing a team to achieve the organisation’s objectives and revenue goals. Driving product pricing, budgeting and managing business with team management for developing and executing the perfect go-to-market strategy Managing a pan-Indian team of dedicated Third Party External Sales Agents (ESA), who supports the entire South Asia Relationship Management team Achieving sales operational objectives by formulating strategic plans and reviews; preparing and completing action plans; implementing customer-service standards and identifying trends Deepening and maintaining relationships with key stakeholders and principle partners across geography at all time. Ensuring that best practice is followed in processes, legality and quality of service. Identifying manpower requirements and managing recruitments to hire the best talent from the market; also responsible for the team's performance management & sales tracking and their training Head of sales support & OPERATIONS, South Asia, 14TH NOV 2011 - 30th J une 2015 A. MoneyGram International, Dallas, USA Role & Responsibilities: Accountable to maintain operational efficiencies across South Asia in partnership with regional managers and regional directors for South Asia .Process Improvements, enhancements and developing POE strategies is part of role. Large network rollouts followed with client on boarding in Savion and Oracles ensuring KYC/KYA is collected, documents screened, quality check performed for each and every location on boarded is maintained throughout the year in South Asia. An extended support to IT Projects and product developments is part & parcel of the role .Account deposits, Delayed receives, M-Wallet, data remediation, annual remediation, regulatory reporting support and compliance initiatives are some of other cross functional initiatives /delivery of the role. In this role, provided strategic advice and guidance to offer valuable sales solutions along with providing suggestions on profit & service improvements; planned new strategy laid for improving the company’s sales turnover. Maintained operational efficiencies across South Asia in partnership with regional managers and regional directors for South Asia. Was responsible for Process Improvements, enhancements and developing POE strategies. Ensured optimum level of operational support is extended to a strong base of network spread across 6 countries, India, Bangladesh, Sri Lanka, Nepal, Maldives and Bhutan. Collaborated with 24 seater call centre in the region based out of Hyderabad and ensured synergy and AHT was maintained Ensured high quality client servicing through speedy resolution of queries and grievances and maintaining excellent relations with clients to generate avenues for additional business Sr. FASE, South Asia, 1st Oct 2009 – 13th nov 2011 A. MoneyGram International, Dallas, USA B. Role & Responsibilities: Responsible to provide operational support to region and to sales leader .Maintain optimum level of operational efficiencies across the region and network was the core job. Training to tellers, front end staff in the financial institutions has been the key strength and was well demonstrated during the tenure. During the tenure rolled out many new tie ups across Bangladesh, Nepal and India .Worked closely with compliance team to manage process of maintaining KYC adherence and Fraud initiatives .Also managed customer resolutions successfully maintained 0% complaints in the region assigned. Signage’s execution across all 6 countries was given to as an additional responsibility. Provided operational support to region and to sales leader .Maintain optimum level of operational efficiencies across the region and network. Planned, forecasted, and distributed budget in accordance of country volume and installed signage’s in all 6 countries Handled Client Onboarding by managing end to end solution during Onboarding of locations in the regions. FASE, South Asia, 12th July 2007 – 30th Sep 2009 A. MoneyGram International, Dallas, USA B. Role & Responsibilities: Accountable and responsible to maintain an optimum level of operational hygiene in the region assigned. Ensured that signage’s were provided to new locations as well to an existing network with pre-selected vendor in all six countries of South Asia. End to end on boarding of network followed with training and installation of software was part of job before locations was made live in the system. Was responsible for end to end on boarding of network followed with training and installation of software before locations was made live in the system Accountable and responsible to maintain an optimum level of operational efficiency. Provided Product Training & Training on KYC/AML/Fraud Management/Customer Resolution to staff ASSTT.MANAGER, Branch OPERATIONS, 19th sep 2005 – 12th july 2007 HSBC, NDSE –PART –II Branch Role : Branch Manager –Operations Assistant Manager –Customer Services Assistant Manager –Loans In this role, I managed complete branch operations, generated sales & ensured profitability of the branch along with customer service and also ensured compliance. Managed liability products, investment & insurance products and assets products Mortgage OFFICER, 15 March 2005 -15th sep 2005 CITIFINANCIAL CONSUMER FINANCIAL LIMITED Role : Responsible to do direct selling of loan against property from two retail branches based out of East Delhi - Preet Vihar and Vaishali .In addition to above was also to cross sell their new loan product in the market and develop the business from the assigned . ASSISTANT Sales OFFICER, SEP 2004 – DEC 2004 HAWKINS COOKERS PVT LTD Role: In very short tenure, worked in three territories, Jharkhand, Delhi & NCR and Mumbai region and was responsible to manage dealers and whole sellers network in additions o managing C & F Depots .It was target oriented jobs and had to sell various products to the dealers and whole sellers and achieve targets and to ensure quality is maintained and no dubious activity is flourished. Manager –Customer SERVICE, JAN 2002 – dec 2003 RIBBON CROSS (RETAIL SHOWROOM) ROLE: To manage franchisee of Moser bear (leading CD BRAND) and a overnight EXPRESS, a courier franchisee company. Responsibilities Responsible for Customer service. Responsible for vendor management. Responsible for Sales and front end staff.(Backend operations) Responsible for increasing volume of sales. Ability of handling of customers with ease. SKILLS SETS 3 years Advance Diploma in software Engineering from Aptech, Delhi. Green Belt in Six Sigma & Lean Concepts from Anexas Consultancy. Trained in Myers and Briggs Course. Trained in Time Management by Franklin Covey. EDUCATION SMU-DE Master’s in Business Administration-Semester2 (Pursuing) UNIVERSITY OF DELHI, Delhi Master of Arts (Medieval History): 2004 UNIVERSITY OF DELHI, Delhi Bachelor of Arts: 2001 REFERENCES Available on request.