Virma Grace Reyes

VIRMA GRACE REYES Virtual Professional Recruitment Specialist Personal Profile With over seven years of experience in the Call Center industry and a year and a half as a Virtual Assistant, I am well-versed in providing excellent customer service. Having a positive attitude towards work and the ability to work well under pressure and in challenging situations. Quick learner who is always on the search for new learnings. Forward-thinking and goal-oriented. Always striving for exceptional results to contribute to the overall productivity of the company. Work Experience Designated Recruitment Specialist (Remote) Talentuition, LLC / April 2022 - Present Collaborating with the Business owner, and suggesting innovative approaches to attracting candidates. Identifying and contacting qualified candidates for available positions. Reviewing job posts across multiple platforms to ensure that they are all updated and all details are clear and concise. Maintaining a list of information obtained to ensure that nothing is overlooked, evaluating the data for any patterns, and converting them into actionable insights. Recruitment Specialist and Phone Receptionist (Remote) Brightstar Care of Eagleville / April 2021 - April 2022 Answering calls, responding to inquiries, and generally representing the company. Communicating with clients and facility coordinators through email. Keeping track of various platforms for accumulating leads of prospective clients or qualified candidates to secure sales and hires. Identifying the staffing requirements and meeting the weekly, monthly, and yearly hiring objectives without sacrificing quality. Conducting phone and video interviews with candidates, as well as explaining the position they applied for and setting reasonable expectations along the process. Scheduling applicants for orientation, obtaining relevant new-hire documents, and conducting employment verification are all responsibilities that must be accomplished. Reviewing the documents and certifications submitted by applicants, then confirming the legitimacy of each document if necessary. Attend weekly administrative staff meetings, write down meeting minutes, send a copy of meeting minutes to attendees and upload the file to the client’s designated folder for future reference Retentions Specialist - Bell Canada Escalations Quantrics Enterprises Inc. / May 2017 - March 2021 Answering calls from consumers who want to discontinue their TV, Internet, or home phone services. Identifying the primary cause of cancellation and offering solutions based on the customers' service requirements. Making an effort to upsell any missing lines of business by highlighting the LOB's distinctive features and benefits. Areas of Expertise Data Entry and Data Analysis Microsoft Applications Customer Service Skills and CRM Sales and Retention Talent Acquisition and Recruiting Scheduling and Cold Calling SEO and Lead generation Work Experience - cont. Reservations Specialist Teleperformance / August 2014 - April 2017 Answering inbound calls from clients who want to check room availabilities for Hotels and Casinos. Providing multiple recommendations and alternative options for guests not able to secure reservations for a specific date or hotel. Making efforts to upsell room reservations by highlighting nearby restaurants and events that guests can attend during their stay. Relevant Training Inside Sales Agent - Training knowledge Inside Sales 101 for different lead types. Objection handling, Scripting, & Prequalification. Buyer and seller real estate practices including documentation per transaction type. Acquisition and liquidation of Bank-Owned property. Bank qualifications/approval for Short Sale; REO property. Internet Marketing forms, lead sources, Lead Generation & CRM or database entry. Common Lead Management systems including Boomtown, E Edge, and Kunversion. Educational Background Pamantasan Ng Lungsod ng Marikina (University of Marikina) Associate in Hotel and Restaurant Services SY 2009 - 2014 / Marikina, Metro Manila Character Reference available upon request.