VIRLYN TAMOSO
YOUR ONE-STOP OBM II
ONLINE BUSINESS MANAGER II
ALL-AROUND VA II
HELPING ENTREPRENEURS BUILD
PROCESSES AND WORKFLOWS
EDUCATION
Mindanao State University Iligan Institute of Technology
2004 - 2009
BSED - Major in Biology
EXPERTISE
Project
Management
Professional
Customer Service
General VA
Email Copywriter
(internship)
Member of:
The Freelance Movement Tribe
Unstoppable OBM
Email Underground Intensive
WORK EXPERIENCE
Online Business Manager
JC Realtime Solutions - Part Time (2022 SEPT PRESENT)
CONTACT
-
Blk 4, Lot 2, Pacific Grande 2, Babag,
Team Management
Project management - follow-up project/tasks completion
Create process flow with the use of a project management tool and SOPs
Coordinate and strategize client engagement and lead generation
Lapu-lapu City, Philippines
Client Account Manager
-
Intelligent Technical Solutions - AUG)
www.linkedin.com/in/virlyn-tamoso-
Create quote or proposal for clients request.
-
Project management
Process order once client approved the quote.
Monitor client project status and provide client update.
Schedule client meetings and onsite visits.
Prepare business review presentation or Strategic Business Review.
Outbound call to check client’s current condition
Customer Support/ General Virtual Assistant
Kevin Orthopedic -)
Assist website developer in updating the company's website
through Shopify
Update leads in Ontraport
Update tasks and project using Asana (knows Trello as well)
Handled inbound and outbound calls
Call patients to schedule appointment and update through Acuity
Contact clinics/doctors for collection or pending dues, and
orthotics/brace shipping updates
Process invoice and reports using Quickbooks online
Manage content posting through Facebook and IG
Virtual assistant for an HR Manager
Human Resource Dimensions - Part Time -)
Manage calendar and appointments
Create employee surveys using surveymonkey
Data mining or research for job openings
Update website using wix.com with their detailed instruction
Setup campaigns
Operations Team Manager (on-site)
EnfraUSA Solutions (2017-08 - 2017-12)
Improvement of daily and overall operations and making it more efficient
Find ways to help develop employees' skills and assist in their further growth in the
company.
Organize strategic business review with the CEO
Strategize and improve client services
Team Manager (on-site)
Convergys Phils. Inc (2012-08 - 2017-03)
Manages schedule adherence of the team members which includes following their
scheduled breaks and lunch as this will affect productivity and supportability.
Monitors agents progress and performance thru call listening, side by side, or buddyup to name a few.
Create and keep the team intact by engaging agents to the company or program's
rewards and recognition.
Monitoring of all matters of discipline and conflict resolution.
Helps equip agent with the knowledge, practical skills and motivation to carry out
work-related task
Customer Support Representative/Sales Master Coach (on-site)
Convergys Phils. Inc (2009-11 - 2012-08)
Technical Support Representative (on-site)
Sykes Asia (2004-08 - 2009-11)
PROFESSIONAL SUMMARY
With my 14 years experienced in the BPO industry, I had relevant
experience in sales, technical support and customer service for both
voice and chat. I have strong social and interpersonal skills that help
me in dealing with customers, agents, and clients easily. I focus on
delivering quality, dignified work ethics, and meeting metrics as set.
I started as an virtual assistant handling different tasks as per
needed by the client. With my almost 5 years of working online, I
eventually transition as an Online Business Manager.
SUMMARY OF QUALIFICATIONS
During my corporate years, I spent 7 years of building and honing my
skills as a professional customer service representative. Eventually
became a sales coach and got promoted among 5 candidates as a
master coach. I was eventually promoted to a team manager less than a
year as a master coach.
With the experience I bring to the table I am able to offer significant
exposure to customers & industry partners with the strong values,
integrity, respect and trust constantly keeping the professional image
both internally and externally and holding high accountability while
continuing to achieve the highest results as team players and always
leading by example and managing each client’s time accordingly
working efficiently and effectively
I started as an virtual assistant handling different tasks as per needed by
the client. With my almost 5 years of working online, I eventually
transition as an Online Business Manager.
Computer literate performer with extensive software proficiency
covering wide variety of applications (MS Word, Excel, PowerPoint,
Google Doc, Google Sheet, Shopify, Salesforce, Asana, Slack, Trello,
Ontraport, Quotewerks, Connectwise, among others).
