Virginia Perpetua Espiritu

VIRGINIA PERPETUA C. ESPIRITU Address: RD 5 Meliton Espiritu Subd. Brgy. San Antonio, Sucat, Paranaque City. 1700 Mobile:-(globe) Home:- Email:- Freelance Writer, March 2020 – present ▪ Contributing Feature articles and photographs to various print and online magazines. ▪ Writes assigned topics based on trending issues online. ▪ Conducts interviews and research for topics assigned JR Content Writer for Light Rail Manila Corp. March 2020 ▪ Wrote PR materials, copy for in-house advertising campaigns, headed Creative Direction for Art Exhibit at one of the LRT1 Stations. JR Content Writer for IT-Marketing, iSupport Worldwide, February – June 2019 ▪ Write blogs for various IT-related industries such as Healthcare and IT, cybersecurity, etc. ▪ Edit and proofread own work, as well as other junior writers’ for quality assurance ▪ Submit and schedule blog posts in a timely manner as required by clients. QA Document Specialist, Development Bank of the Phils. – ADB deployment Oct. 2018 - Dec. 2018 ▪ Reliever post only ▪ Checks for faulty scanning and errors in pagination ▪ Recommends corrective action ▪ Ensures data privacy by logging all actions taken for the Records and Archives section Freelance Writer/Photographer, March 15, 2013 – present ▪ Contributing Feature articles and photographs to various print and online magazines. ▪ Writes assigned topics based on trending issues online. ▪ Conducts interviews and research for topics assigned Content Writer, Project-based, AMDATEX Services Corp Apr 2017 – May 2017 ▪ Delivered copywriting, proofreading, voice-over for an ESG company ▪ ▪ Managed social media accounts for marketing Wrote whitepaper involving business and technical aspects of the company’s drive to sustainability Email Support Associate, OAMPI Nov. 2014 – Aug. 2015 ▪ Responded to email inquiries and all other customer service concerns for a ride-sharing platform in the US. ▪ ▪ Processed timely refunds on cancelled rides Assisted customers and drivers on smartphone technical issues Forum Writer, TrueLogic Online Solutions Sept. 16, 2013 – Dec. 20, 2013 ▪ ▪ ▪ Maintained forums to increase hype in branding for off-shore clients. Delivered excellent performance on social media marketing, with results enabling the company to renew contract worth US $6,000 Monitored client’s business positioning on daily trends on social media HSBC Data Processing, Oct. 12, 2009 – March 13, 2013 Alabang Muntinlupa, US Cards Customer Care; UK Cards Collections, Back Office ▪ Delivered customer service to financial customers for retail, B2B and B2C accounts. ▪ Performed credit card collections to UK Card members in retail and B2C accounts. ▪ Provided financial advice to customers on income and expenditure strategies to help gather funds to pay outstanding debts ▪ Performed admin tasks as back office collections specialist in filing and processing payments for delinquent accounts in Debt Recovery. 24/7 Inbound Customer Service Rep, Sept. 10, 2008 – June 20, 2009 ▪ Handled customer concerns on telco account such as billing, mobile troubleshooting and upselling to increase customer value GE MONEY BANK, Nov 19, 2007 – May 19, 2008 ▪ Inbound Customer Service, processed credit card payments, billing inquiries, credit limit increase requests ▪ Placed top 7 monthly sales APAC, Customer Service Representative Sept. 2007 – Oct. 2007 ▪ Training period only. Fell sick with ear infection during nesting and training would not allow leave of absence. CONVERGYS CORP. June 2006 – March 20, 2007 ▪ Delivered timely customer service resolutions ▪ Provided instant and accurate customer care solutions to mobile phone concerns ▪ Made upselling offers to increasing customer value ▪ Resolved billing issues and processed payments ▪ Performed basic technical troubleshooting on telco account Freelance writer, Part – Time ESL Instructor April 2007 – June 2007 ▪ Wrote feature articles for various papers and magazines ▪ Taught English as Second Language to Korean students CONVERGYS CORP. June 2007 – March 20, 2008 ▪ Delivered timely customer service resolutions ▪ Provided instant and accurate customer care solutions to mobile phone concerns ▪ Made upselling offers to increasing customer value ▪ Resolved billing issues and processed payments ▪ Performed basic technical troubleshooting on telco account HEALTH TODAY MAGAZINE, Assistant Editor, July 19, 2005 – Oct. 15, 2005 ▪ Reported directly to Editor in Chief, brainstorming on topics for upcoming magazine issues ▪ Wrote and edited health and lifestyle related articles ▪ Conducted interviews for personality profiles, covered events ▪ Research, proofreading and assisted on layout editing ▪ Delivered articles in a timely manner, with due respect to deadlines THE PHILIPPINE STAR Special Sections, Contributor, Dec. 06, 2003 ▪ Conducted research and wrote articles per project The Daily Tribune, Contributor, Nov. 08, 2003 ▪ Conducted interviews and wrote travel and feature articles in English San Beda College, Alabang, College Instructor / Thesis Adviser Oct. 2003—March 2004; Oct 2002—May 2003 ▪ Taught Introduction to Humanities, Survey of World Literature, Creative Writing, Pagbasa at Pagsulat sa Ibat Ibang Disiplina (Reading and Writing in various disciplines) ▪ Facilitated Creative Writing Workshops Santa Isabel College, Manila June 2002—Oct 2002 ▪ College Instructor / Club Advisor ▪ Taught Phil. Lit, World Lit, Lit. Criticism and Creative Writing classes ▪ Facilitated seminar-workshops on creative writing University of Sto. Tomas - Center for Intercultural Studies, June 2001 - March 2002 ▪ Manuscript Editor - Edited research materials for professors in Graduate School EDUCATION University of Santo Tomas, Bachelor in Arts major in Literature, 1994 – 1999 ▪ Active member, The Thomasian Writer’s Guild St. Paul College, Paranaque, High School 1991 – 1994 ▪ High School ▪ President, English Literary club 1994 ▪ PRO, English Literary Club, 1993 ▪ Member, English Literary Club, 1991 ▪ St. Paul College, Grade School, 1984 - 1991 CERTIFICATES ▪ Basic Photography, Federation of Philippine Photographers Foundation, January 2013 ▪ VETASSESS certification of bachelor’s degree earned is recognized in the U.K., Canada and Australia Awards ▪ 1993 1st place on-the-spot Poetry-writing contest, St. Paul College ▪ 1999 Best Poster and Best Actor, with nominations in Best Musical Score, Best Cinematography (short film) Scriptwriting UST ▪ Other skills Proficient in internet and field research; photography; Adobe Photoshop Lightroom Typing skills 90wpm PUBLISHED WORKS: ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ How many strikes to strike out? – OpinYon.com.ph Oct 18, 2017 The tyranny of public jeepneys -- OpinYon.com.ph Oct 16, 2017 5 Reasons for getting an insurance—Opinyon.com.ph Oct 13, 2017 Singapore businesses unfazed by Marawi siege – Aug. 05, 2017 The Manila Times Will the Philippines remain top 1 in GDP for 2016?–Oct 20, 2016. Myfinancialcoach.ph How do I apply for a home loan in the Philippines? – Nov. 09, 2016 Myfinancialcoach.ph Japan’s Twin Quake and its Economic impact – Nov. 23, 2016 Myfinancialcoach.ph Bangko Sentral keeps a close watch on the US elections – Nov 04, 2016 Myfinancialcoach.ph Can OFWs open a stock market in the Philippines? – Oct 26, 2016 Myfinancialcoach.ph How do I open a stock market account? – Oct 26, 2016 Myfinancialcoach.ph Can a foreigner buy a condo in the Philippines – Oct 25, 2016 Myfinancialcoach.ph www.gmanetwork.com – Photos of Academy of Pastry and Bakery Arts Launch – Aug 09, 2015 rappler.com – “Beauty in Chaos” Feature Article and Photos on the Million People March 2004 Mabuhay Magazine December issue, feature articles July 2004 --October 2004 Health Today Magazine, feature articles Dec. 06, 2003 The Philippine Star- Feature article Oct. 08, 2003 The Daily Tribune Travel Feature on the Bacolod Masskara Festival- The UST Varsitarian Folio, poems Other interests Blog: theformersapphist