Nwokenta, Virginia Kelechi
Home Address: Uyo Akwa Ibom. Nigeria
Phone Number: -
Email address:-CAREER OBJECTIVES
Highly motivated Business Developer with extensive customer service and sales
experience. Dynamic at increasing sales performance, generating repeat business, and growing
profitability. Top-performing account executive in maximizing business opportunities, intensifying
services, and developing / maintaining strong customer relations. Persuasive in negotiating contracts
and diplomatic in communicating with customers to build long-term productive relationships
with experience in project management. Seeking a position where I can utilize my exceptional
leadership and communication and organizational skills.
Skills
➢ Strong listening skills to give customers a sense that their questions or concerns will be
dealt with immediately.
➢ Personable nature conversing easily with anyone.
➢ Creativity within sales techniques and marketing schemes.
➢ Commitment to providing excellent customer service in all aspects of a sales transaction.
➢ Microsoft office suite packages.
➢ Communication and Interpersonal relationship.
➢ Competent team player.
➢ Self-driven and results oriented.
➢ Creative thinker and problem solver.
Education
Abia State University, Uturu, Nigeria.
B.Sc In Business Management
-.
Professional Certification
➢ Google (Coursera)
Foundations of Project Management
2022
Employment History
North Star, Missouri
Telemarketer (Remote)
Job responsibilities
(September 2023 – December 2023 )
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Providing quality customer service to a diverse client base of people calling in for assistance.
Assigned to provide customer service to callers making donations to other organizations.
Responsible for cold calling sales leads - outbound calls to businesses to market life insurance.
Conducting business to business telephone sales. Quoted prices, credit terms, and other bid
specifications.
➢ Consistently meeting and exceeding department expectations for productivity and accuracy
levels.
Chuks Home Enterprise
Showroom Manager
Job responsibilities
(June 2020 – June 2023 )
➢ Consistently overachieved in sales and leadership by example and played an instrumental role in
driving record-high sales increases, propelling the store to improve overall profitability.
➢ Contributed to the success of employee-development and morale-building programs.
➢ Elevated showroom's guest-satisfaction by ensuring pleasant customer experiences, and the swift
resolution of customer issues to preserve customer loyalty while complying with company
policies.
➢ Advanced to increasingly responsible positions, culminating in a management role with oversight
of five showrooms.
➢ Managed and supervised 6 employees and managed Purchase, logistics, sales, inventory,
showroom design, merchandising and cost controls.
FirstCity Monument Bank (FCMB)
Business Bank Group Agent
Job responsibilities
(January 2018 – January 2020)
➢ Managed new customer growth for territory by aggressively calling on new clients; crossedselling and maximized the revenue of existing clients.
➢ Targeted clients with annual sales.
➢ Developed strategic partnerships with other departments within the bank to maximize
profitability and deepen penetration within the portfolio.
➢ Provided sales clinics and served in a mentorship role with branch managers and employees
within the branch network.
➢ Participated in several networking opportunities and community organizations within assigned
territory.
➢ Effective at finding cost-saving options for new customers, often reducing their costs by as much
as 50%.
➢ Met and exceeded sales goals with a focus on creating loyal customers resulting in personal growth
of 25% from 2018 to 2020.
Nigeria Communication Commis
Team Lead
Job responsibilities
( April 2014 – May 2016)
➢ Received inbound and outbound calls and answer questions from customers satisfactorily.
➢ Managed relationship with distribution channel partners and determined proper sourcing methods
depending on product category and discount margins.
➢ Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and
fax.
➢ Provide troubleshooting assistance to customers Achieve individual and team performance goals.
➢ Maintain a high level of world class customer service and professionalism to a wide range of
customers.
➢ Educated new and existing customers about the features and benefits of products for sale by oneon-one marketing.
Galta Management Consultant
Administrative Officer (NYSC)
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(February 2013- March 2024)
Handled incoming calls from customers and responding to inquiries.
Assisted with daily administrative tasks, such as data entry, filing, and scheduling appointments.
Maintained organized records of office supplies and equipment.
Answered and directed incoming calls, emails, and other correspondence.
Provided support to executive staff, including managing calendars and coordinating travel
arrangements.
World Health Organization (WHO)
Payment Officer (Volunteer)
(2017,2018,2019)
Job responsibilities
➢ Provided accurate payments to approximately 31 local government areas.
➢ Experienced - In charge of performing the bank reconciliation using Company Information
System.
➢ Investigated and handled discrepancies.
Reference
Available on request
