Results-driven professional with 5+
years in customer support, known for
responsibility,
motivation,
and
reliability. Committed to continuous
learning,
skill
delivering
Strong
development,
excellent
to
BBA / CUSTOMER & TECH
SUPPORT SPECIALIST
productivity.
communication
dedicated
and
VIRGINIA GUIDO
skills,
personal
and
WORK EXPERIENCE
professional growth.
Fraud & Dispute Specialist
ACADEMIC EDUCATION
Foundever -)
Client-focused mediator with expertise in thorough
claims
KEISER UNIVERSITY
investigation,
relationship
English for profesional development
LEVEL C1 -)
UNAM Managua
Business Administration
Bachelor of Business Administration (2021)
positive
management,
employer-employee
and
successful,
tactful
negotiation for mutually satisfying resolutions. Proficient
in utilizing Google Suites for efficient workflow.
Learning Specialist & recruitment Integration
Foundever (2022)
Executed a comprehensive role as a learning specialist,
dispatched internationally to train newly established call
MS office course
INATEC
Advaced MS Office certificate (2020)
center. Delivered in-depth product training, assessed
employee performance, made hiring recommendations,
and gained recruitment expertise.
SOFTWARE & TOOLS
Customer Service Representative
Google Suites
Zendesk
Foundever -)
Provided top-notch customer service at Capital One
LiveChat
MS Office
Bank,
Empath
CaseBuddy
OneCommunication and Empath for effective support,
OneComm.
Ticket Mgmt.
resolving credit card issues with ownership, empathy,
Email
Phone & Chat
and a sense of urgency.
ensuring
high
satisfaction.
Used
Technical Support Advocate
CONTACT-LinkedIn
Managua Nicaragua
CONCENTRIX -)
Conducted advanced technical troubleshooting and
provided solutions for Microsoft Surface Enterprise
clients through phone, web, and email, managing around
40 tickets daily with timely follow-up via LiveChat and
Zendesk.
