VIRGINIA BIONI BERTOLLINI
São Paulo, Brazil-| +55 -
linkedin.com/in/virginia-bioni-bertollini
PROFESSIONAL SUMMARY
Mid-Senior Quality Assurance Analyst with over 5 years of experience in manual and
automated testing, including API testing, CX QA, and LQA. Experienced in Agile
environments, collaborating with cross-functional teams to ensure the delivery of high-quality
digital products focused on usability, performance, and reliability. Skilled in Postman,
Playwright, Cypress, Selenium, Jira, TestRail, Azure DevOps, and BrowserStack. Highly
analytical, detail-oriented, and committed to continuous software quality improvement.
TECHNICAL SKILLS
● Testing: Manual, Automated, Functional, Regression, API (REST), Exploratory
● Tools: Postman, Playwright, Cypress, Selenium, Jira, TestRail, Zephyr, GitLab,
BrowserStack, Email on Acid
● Languages/Frameworks: Java (basic), JavaScript (basic), Swagger
● Methodologies: Agile, Scrum, QA Process, BDD
● Other Tools: Adobe Experience Manager (AEM), Azure DevOps, Facebook Ads
Manager, DoubleClick
PROFESSIONAL EXPERIENCE
IBM – Mid-Senior Quality Analyst
Remote | Jan 2023 – Jan 2025
● Performed functional and regression testing on web environments (BrowserStack).
● Conducted email rendering tests across multiple clients using Email on Acid.
● Validated content and navigation in Adobe Experience Manager (AEM).
● Managed bugs, version control, and quality tracking using Jira, GitLab, and
DoubleClick.
● Recognized as Top Performance for several consecutive quarters.
● Actively participated in global product page launches for IBM, coordinating
executions and ensuring compliance and quality prior to go-live.
Cognizant – Quality Assurance Test Analyst
Remote | May 2022 – Oct 2024
● Created and executed manual and automated test cases (Cypress, Selenium).
● Performed API testing using Postman and validated data via Swagger.
● Participated in Agile ceremonies with development squads.
● Managed test planning, documentation in TestRail, and test coverage analysis.
Cognizant – Customer Experience Quality Analyst (LATAM)
Remote | Apr 2021 – May 2022
● Audited customer service quality for digital advertising campaigns.
● Presented results in global meetings (WBRs/QBRs).
● Analyzed DSAT, KPIs, and calibration sessions for performance improvement.
● Focused on CX QA with support in English, Spanish, and Portuguese.
Cognizant – Government, Politics & Advocacy Technical Analyst (Trilingual)
São Paulo, Brazil | Jun 2019 – Apr 2021
● Promotion: Started as Support Agent and promoted after one year to Quality
Analyst (QA) focused on technical analysis and quality control for political digital
campaigns.
● Provided technical support to global clients for campaign setup and delivery using
Facebook Ads Manager.
● Diagnosed and resolved technical issues, acting as the main point of contact
between clients and internal teams.
● Reviewed content and campaigns for quality, compliance, and KPI alignment.
● Collaborated with sales and account management teams to optimize campaign
performance.
Results & Achievements:
● Consistently ranked among the top performers based on KPIs and SLAs.
● Became a Subject Matter Expert (SME) for digital products and advertising tools
within the team.
Content Analyst
São Paulo, Brazil | Jul 2018 – Jun 2019
● Moderated and analyzed sensitive content, ensuring compliance with internal
policies.
● Made decisions based on internal guidelines under tight deadlines (SLAs).
Technical Translator – Grupo Editorial Alta Books
Remote | Feb 2025 – Present
● Translated technical books focused on IT and QA, ensuring accurate terminology.
● Contributed to materials aimed at technology and software engineering audiences.
CERTIFICATIONS
● Complete Test Automation Course for Beginners (2022)
● Azure DevOps Boards for Project Managers/Analysts/Developers (2022)
● AI Entrepreneurship (2025)
LANGUAGES
● Portuguese: Native
● English: Advanced
● Spanish: Upper-Intermediate
