Virginia

Ezeugwu Virginia Okwudiri Ibadan , Nigeria. Mobile: -. Email- PROFILE SUMMARY Customer focused professional with three years experience . Experienced Customer Service Representative adept in resolving complaints with a 95% success rate, maintaining meticulous records, and ensuring compliance with communication protocols . Optimized organizational efficiency by 20% fostering a welcoming atmosphere for a 15% increase in returning customers and implemented proactive measures for a 20% rise in customer satisfaction as Front desk intern . Seeking to utilize my potential for the purpose of career development and organizational goals. CORE SKILLS AND COMPETENCIES           Excellent communication (spoken and written) Interpersonal skills Social media management Content creation Time Management Computer skills Multitasking and Prioritizing Organizing and Planning Customer service Team player EDUCATION AND CERTIFICATION    National Youth Service Corps (NYSC). Lagos State University, Ojo, Lagos State (B.A(Ed). History ) Transforming Nigerian Youths Program - WORKING EXPERIENCE COINMART .NG Customer Service (Online Teller)          Handled customer complaints and provided appropriate solutions and alternatives within the time limit. Kept daily record of customer interaction and transactions. Followed communication guidelines and policies of the company. Took extra miles in engaging customers through content creation. Provided information about the services rendered in the company. Collecting and analyzing feedbacks and report to the manager. Calculated daily rates and send as a broadcast to clients. Attention to details on instructions passed across. Processing transactions and answering questions about the company’s services. TLIMS CELEBRITY SALOON Front Desk Officer (Intern)      JAN 2022– TILL DATE SEPT 2020 – AUG 2021 Organize and maintain files and records; update when necessary. Greeting and welcoming guests as soon as they arrive at the salon. Build positive and productive working relationships with customers for business growth. Answer calls, and forwarded incoming calls. Public enlightenment to customers on the services offered thereby solving complaints and queries from walk-in and returning customers.   Ensuring products availability to ensure customer satisfaction on hairstyles. Daily accounts of sales recorded. VOLUNTEER EXPERIENCE     The Girl Power Foundation (GPF) Outreach with NimiChen 3.0 Nigeria Federation Of Catholic Students (NFCS) - Feed The Hungry 1.0 Social media Manager for IMRA’S kitchen and myveeskin INTERESTS    Volunteering Learning Content creation REFERENCE Available on request.