Virgilio Luistro Jr

 VIRGILIO SANTOS LUISTRO JR 3660 Phase II Bañadero Calamba City, Laguna- /- /- OBJECTIVE Team-oriented and well-organized individual searching for employment as a team leader to help exceed company objectives and build on company philosophy. SUMMARY OF QUALIFICATIONS Have a strong background in Multi-Indexing Processes, Underwriting, People Management, Booking of Trades and Reviewing Statements. Has a supervisory / part of management team for almost 10 years Extensive history in leadership and management positions Delegation skills and ability to give clear instructions clearly Ability to oversee entire team performance and make adjustment dynamically Experienced in creating work schedule, taking individual talent of team members into consideration Critical thinking and problem solving Facilitate process training to the new hires and conduct process updates and calibration Involved in process enhancement / development Experienced in motivating, coaching and developing individual performance for improvement EMPLOYMENT BACKGROUND Supervisor for Operations Dec 2017 – Aug 2019 Investor Relations – Fund Services Curacao International Trust Company – ROHQ Supervision of work performed by 17 staffs Global Operations Support Staff Participation in training of team members; assisting the manager in preparation and execution of staff development plans Monitoring and ensuring that transactions are properly executed which includes allocation of daily tasks to the staff Ensuring adherence to controls and procedures; preparing and contributing to management control reports which includes writing of Protiviti / Incident report Developing and Monitoring Service Level Agreements Maintaining knowledge of current regulatory and compliance environment as it affects our services and/or clients Conduct coaching 1 on 1 with each staff for performance and skills development Process booking of trades and review of statement reports according to the specific process notes instructions to be send to the client MB PHL Team Leader 2016 – Dec 2017 Consumer Originations, Underwriting Operations JPMorgan Chase Bank, NA Supervises 16 full time employees Setting goals and expectations to the team Delegating tasks and other projects to the team / POC for skills development Participating on management meetings, team huddles and management townhalls Overall coaching to each staff member for performance update and development Involved in process development for business improvement Conduct process training for new hires and calibration MB PHL Team Leader 2015 – 2016 Loan Administration, Lien Management JPMorgan Chase Bank, NA Supervise 15 full time employees Responsible for monitoring each staff performance ensuring that the business goals have been met Conducting 1 on 1 coaching; team huddles; team and management meetings Weekly calibration with the Quality group for any process gap and development Responsible for preparing lien release documents / satisfaction documents MB PHL Team Leader- Loan Administration, Indexing Department JPMorgan Chase Bank, NA Manages 15 – 20 full time employees Conducts 1 on 1 coaching to each staff member Monitoring individual performance to ensure that each business goal have been met Monitoring Service Level Agreement on a daily basis Participation on domestic calls for any process update and system enhancements which includes attending testing and simulations Conduct trainings for new hires and monitor their performance during the probationary period Act as an Interim Manager for 6 months and was able to handle 3 Interim Supervisors who managed 15 new hires for each group Operations Analyst 2007 – 2009 Loan Administration, Indexing Department JPMorgan Chase Bank, NA Identify, analyze and sort mortgage documents according to its specific category Act as a Subject Matter Expert for the team Act as a POC of the team who provides assistance to the team members Business Process Associate- Title Policy Department AMDATEX (ADEC Solutions) Responsible for analyzing, identifying title policy documents by encoding necessary information to the system based on the client requests / specification Data Encoder- Key Entry Department SPI Calamba Encoding details / information from each pages of the book to the system EDUCATIONAL BACKGROUND Bachelor of Science in Computer Science University of Perpetual Help System, Laguna 1997 – 2001 Saint John Academy 1996 – 2000 TRAININGS / SEMINARS ATTENDED Building Effective Teams July, 2010 Coaching Effectiveness Workshop May, 2012 Decision Making for Frontline Managers November, 2012 Targeted Selection: Interviewer Workshop January, 2014 Coaching for Results July, 2014 Cross Cultural Excellence: Creating Global Effectiveness with the US December, 2014 ACHIEVEMENTS Top Supervisor January, 2017 / Consumer Originations / Underwriting Operations Top Supervisor Q1 of 2015 / Loan Administration / Indexing Department Top Supervisor Q2 of 2014 / Loan Administration / Indexing Department Top Supervisor Q2 of 2012 / Loan Administration / Indexing Department Top Supervisor for Quality 2010 / Loan Administration / Indexing Department Top Supervisor for Quality 2009 / Loan Administration / Indexing Department Subject Matter Expert 2007 – 2009 / Loan Administration / Indexing Department CHARACTER REFERENCES Allan Moslares Vice President, Asset, Wealth and Management JPMorgan Chase Bank, NA- Analyn Tabares Site Lead, Default and Services JPMorgan Chase Bank, NA- Mirasol Talavera Operations Supervisor Curacao International Trust Company-