Virgilio Del Castillo Apas Jr.

I've worked as a QuickBooks Bookkeeper and Email Manager at ParlayPlay, managing financial records and ensuring compliance with accounting standards. I've set up and customized QuickBooks accounts for various clients, processing transactions and reconciling statements to ensure accuracy. I've generated financial reports, such as balance sheets and profit/loss statements, to help clients make informed decisions. I've assisted with accounts payable, accounts receivable, and payroll processing, ensuring timely payments and accurate records. As an Email Manager, I've managed and responded to emails in a timely and professional manner, prioritizing and organizing messages to ensure efficient communication. I've used email management tools to streamline processes and reduce response times. I've worked closely with clients to understand their financial needs and provided personalized support to ensure their satisfaction. I've maintained confidentiality and handled sensitive financial information with care. I've stayed up to date with QuickBooks updates and best practices, ensuring my skills are current and effective. I've identified and resolved discrepancies in financial records, ensuring accuracy and compliance.

As an Email Manager at ParlayPlay, I managed a high volume of emails, responding to messages in a timely and professional manner. I prioritized and organized emails to ensure efficient communication and met deadlines. I used email management tools to streamline processes and reduce response times. I worked closely with the team to ensure seamless communication and resolved customer inquiries promptly. I provided excellent customer service, responding to emails with a customer-centric approach. I maintained confidentiality and handled sensitive information with care. I developed and implemented email templates to improve response efficiency and consistency. I tracked and analyzed email metrics to identify areas for improvement. I collaborated with other teams to resolve customer issues and concerns. I ensured all emails were responded to in a timely and professional manner.