Virgilio A. Vital Jr.
Tel # - (Mobile)
E-mail:-PROFESSIONAL SUMMARY
Proactive and highly organized Service Operations and Logistics Specialist with over 10 years of experience, including 12 years
with GE Healthcare supporting field service teams and managing service delivery operations. Proven ability to streamline
logistics, drive field resource optimization, and foster collaboration across technical, sales, and operational teams. Adept in using
Oracle ERP, Salesforce, and ServiceMax to coordinate tools, parts, and service cycles across complex healthcare systems.
Recognized for delivering seamless service support, process improvement, and strong customer satisfaction outcomes in fastpaced, regulated environments.
Key Skills & Core Competencies
✔ Service Operations & Field Support
✔ Customer & Stakeholder Communication
✔ Logistics & Parts Coordination
✔ Preventive Maintenance & FMI Tracking
✔ Order & Contract Management (Oracle ERP)
✔ Remote & Onsite Service Enablement
✔ Salesforce, ServiceMax, Spotfire Tools
✔ Inventory & Resource Planning
✔ Business Reporting & Process Optimization
✔ SOP Compliance & Quality Documentation
✔ Team Mentoring & Cross-functional Liaison
✔ Regulatory & Safety Compliance
PROFESSIONAL EXPERIENCE
Commercial Operations Specialist
GE Healthcare FZE Dubai Branch, Dubai, United Arab Emirates
May 2010 – Jan 2022
• Led the end-to-end Inquiry-to-Order (ITO) process across the Middle East, ensuring seamless contract execution and
customer satisfaction.
• Managed the full lifecycle of service contracts, optimizing installed base tracking, renewals, and end-of-life transitions to
enhance retention.
• Collaborate closely with service sales to analyse installed base to identify opportunity for contract renewal.
• Managed purchase order for Spare Parts of Medical Equipments and prepare quotations.
• Delivered operational and logistical support to field engineers and clients across the Middle East, ensuring smooth
execution of service delivery, installations, and contract commitments.
• Liaised with cross-functional teams including SDMs, engineers, PMOs, and supply chain to align on timelines, service
request fulfillment, and escalations.
• Ensured spare parts availability, expedited shipments, and resolved customs/transport delays to minimize equipment
downtime.
• Maintained Oracle ERP and ServiceMax records for service orders, billing, installed base updates, and contract accuracy.
• Supported preventive maintenance (PM) scheduling and field modification instructions (FMIs) by tracking completion
status and facilitating required documentation.
• Collaborated closely with the customer care team and external vendors to streamline end-to-end service processes and
enhance client satisfaction.
• Generated performance reports and dashboards to track KPIs such as TTR, FCR, and customer escalations for continuous
improvement and SDM reporting.
• Oversaw regional logistics and service contract administration for Middle East clients, ensuring accurate and timely
processing of deliveries and service requests.
• Liaised with internal teams and external partners to coordinate inventory shipments and installed base equipment,
aligning with client service timelines.
• Handled full-service cycle from quotation to final billing using Oracle ERP and ServiceMax CRM.
• Processed client orders and purchase requisitions for spare parts, ensuring on-time delivery in coordination with
warehouses and transport vendors.
• Created and maintained detailed SOPs, contract documentation, and performance reports to support business
operation
Logistics Expeditor
Centralized Spare Parts Trading LLC, Ras Al Khaimah, United Arab Emirates
Jun 2008 – Jan 2010
• Coordinated international shipments and liaised with transport companies and customs for the seamless movement of
goods.
• Managed proof of delivery (POD) and resolved delivery disputes in coordination with 3PL providers.
• Maintained inventory accuracy across the warehouse and updated systems with inbound/outbound movements.
• Provided frontline support for customer and supplier communication on order status and issue resolution.
Business Owner/ Operations Manager
VL Mart Co., Porac Pampanga, Philippines
Feb 2022 – Present
• Lead logistics, customer service, procurement, and inventory operations for a local retail business.
• Managed stock levels to align with seasonal sales trends and built vendor relationships to ensure cost-effective
procurement and timely replenishment.
• Developed promotional flyers and in-store marketing materials to support sales campaigns.
• Tracked customer feedback, addressed issues directly, and implemented solutions to boost retention and satisfaction.
Logistics / Purchasing Officer
V1-Advance Composite Technologies FZCO, Jebel Ali, United Arab Emirates
Dec 2006 - Jun 2007
• Managed end-to-end purchasing processes, including vendor selection, procurement planning, and purchase order
management.
• Oversaw warehouse operations, including receiving, storing, and dispatching inventory.
• Supervised inbound and outbound logistics, ensuring timely receipt and delivery of goods.
EDUCATION
Bachelor of Science in Agriculture
Catanduanes State University, Virac, Philippines
SYSTEMS & APPLICATIONS
• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Google Workspace (Docs, Sheets, Slides, Gmail)
• Salesforce, ServiceMax, MUST, Apttus
• Adobe PDF Tools, Oracle ERP
AWARDS & RECOGNITION
GE Healthcare Awards
• CEO Award (FOCUS) – 2021
• IMPACT AWARD for Outstanding Dedication & Focus
• Empower and Inspire Each Other – 2017
REFERENCES
References are available upon request
ADDITIONAL INFORMATION
• Fluent in English | Strong multitasker | Detail-oriented & deadline-driven
• Experience in logistics/freight & delivery services: 10+ years
• Experience as Customer Service Administrator: 5+ years
• Microsoft Office Proficiency: Excel, Word, Outlook, PowerPoint
