Virgilio A Vital Jr

Professional Portfolio Professional Summary Detail-oriented and customer-focused professional with extensive experience in managing the Inquiry-to-Order (ITO) process and delivering operational excellence in service sales. Proven ability to manage quotes, contracts, data analysis, and customer support to ensure business growth and stakeholder satisfaction. Adept at cross-functional collaboration, process optimization, and system enhancements to drive efficiency and profitability. Core Competencies • Quote and Contract Management • Data Analysis and Management • Customer Relationship Management (CRM) • Process Improvement and Optimization • Logistics and Supply Chain Coordination • Vendor Negotiation and Procurement • Shipping and Customs Compliance • Billing and Financial Reporting • Team Collaboration and Leadership • Systems Application: Oracle ERP, Salesforce (SFDC), Service ERP, Multi Unit System Tool (MUST), Apttus Professional Experience Commercial / Business Operations Specialist GE Healthcare FZE Dubai Branch, Dubai, United Arab Emirates (2010 – 2022) • Prepared accurate and profitable customer quotes and contracts, ensuring business alignment. • Managed customer inquiries, contract deviations, and approval processes efficiently. • Maintained organized archives of proposals, tenders, and signed contracts for compliance. • Analyzed installed base, warranties, and contracts to identify business growth opportunities. • Assisted in cash collection by resolving disputes, penalties, write-offs, and credit notes. • Supported CRM system deployment and enhancement, ensuring smooth adoption. • Led process improvement initiatives to standardize and optimize business operations. • Ensured timely and accurate billing for contract and non-contract services. • Collaborated with field service, marketing, finance, legal and commercial teams to enhance customer satisfaction. Logistics Expeditor Centralized Spare Parts Trading LLC, Ras Al Khaimah, United Arab Emirates (2008 – 2010) • Supervised and coordinated warehouse operations, ensuring efficiency in transportation, stacking, and order fulfillment. • Provided logistics and transport support, analyzing processes for continuous improvement. • Monitored outstanding purchase orders and expedited deliveries for critical items. • Negotiated with third-party logistics providers to secure cost-effective and efficient transportation. • Managed customs clearance and documentation for restricted goods. Logistics / Purchasing Officer V1-Advance Composite Technologies FZCO, Jebel Ali, United Arab Emirates (2006 – 2007) • Managed logistics operations to optimize cargo consolidation and delivery. • Evaluated supplier qualifications and negotiated cost-effective contracts. • Ensured compliance with regulatory and corporate procurement policies. • Assessed freight and carrier performance for cost-effectiveness and efficiency. • Coordinated with internal teams and suppliers to ensure smooth supply chain operations. Logistics Assistant World Food Programme, Dubai, UAE (2006) • Estimated shipping costs for various transport modes, ensuring cost-effective and timely deliveries. • Negotiated competitive contract rates with forwarders for UN cargoes. • Analyzed freight quotes and ensured alignment with transit and lead time agreements. • Secured permits for UN shipments through coordination with government agencies. • Verified logistics invoices and processed payments accurately. Customer Service Coordinator Brightpoint Middle East FZE, Dubai Airport Free Zone (2002 – 2006) • Built strong relationships with customers to understand their needs and expectations. • Negotiated pricing and service terms, ensuring cost optimization for customers. • Managed scheduled and demand service requests, ensuring timely resolution. • Coordinated logistics, warranty replacements, and spare parts orders with international suppliers. • Ensured compliance with agreed service standards and logistics arrangements. Awards & Recognitions • CEO Award (FOCUS) – April 2, 2021 • IMPACT Award – Outstanding Dedication and Focus • Empower and Inspire Each Other – September 27, 2017 • Learn and Adapt to Win – June 12, 2016 • Deliver Results in an Uncertain World – July 30, 2015 • Stay Lean to Go Fast – June 29, 2015 Education Bachelor of Science in Agriculture Catanduanes State University, Virac, Philippines Freelance Services With an extensive background in business operations, logistics, procurement, and customer service, I offer the following freelance services: • Business Process Optimization • Logistics & Supply Chain Consulting • Customer Service & CRM Strategy • Contract & Quote Management • Data Analysis & Reporting • Procurement & Vendor Management Contact Information: Virgilio A. Vital Jr Pampanga Philippines Mob: - Email:-