Virgil Ferrer

PROFILE I am a highly focused and detail-oriented professional with over a decade of combined experience in customer service and account management roles. Able to manage simultaneous projects with high efficiency and accuracy. Adept at working independently and managing a professional team. Proven track record of providing excellent client service, solid management, analytical and problem-solving skills. VIRGIL A. FERRER Account Manager WORK EXPERIENCE CS Mobility, Singapore (Destination Service Provider) Senior Account Manager, June 2019 – October 2020 Account Manager, August 2016 – May 2019 Manage Expatriate Movement for corporate clients. Responsible for the day to day operations and driving world class customer experience. Overall responsibility for clients moving to Singapore for their Immigration, Orientation, Home and School Search, Cultural Training and Settling In programs. Coordinate programs, manage vendors i.e. real estate agent, problem solving and provide service recovery, handle move management, provide sound advice on real estate practices, provide recommendations on places related to settling in, etc. CONTACT Manage Client Interaction and Client Relationship. Ensuring all services are delivered in a timely manner. PHONE: - Proactively work with area managers and tenancy managers to develop LINKEDIN: Develop and manage a funnel of opportunities and activities with the team solutions to increase the business opportunity within the specific market. Team point of contact to ensure compliance of service level agreement. https://www.linkedin.com/in/virgilferrer/ members. EMAIL:- Doha Industrial Safety Services. Doha, Qatar (Occupational Health and Safety Training) Sales & Marketing Executive, December 2015 – May 2016 KEY SKILLS Account Management Client Relations Sales and Marketing Management Social Media Management Team Leadership and Motivation Customer Engagement Training and Development Business Development Account Administration Facility and Property Management Immigration coordination Conceptualize and produce sales and marketing materials. Assist and attend major trade shows and sales events. Acquire new sales and build long-term relationships with clients (individual and corporate). Identify the key decision makers and influencers for market research across key client organizations. Control P – Seventh Spectrum Trading. Doha, Qatar (Large Format Digital Printing) Sales Executive, April 2015 – December 2015 Maintain and develop relationships with existing clients through regular visits, meetings, telephone calls and emails. Ensuring that the client gets full needed information about the service. Gaining a clear understanding of client’s TRAINING AND CERTIFICATES - Social Media Marketing - Digital Jobs Technical Training (DICT) 2021 -Spanish for BPO (Hola Amigos) 2021 -Basic Spanish Language for Different Vocations (TESDA) 2021 -Graphic Design Training - Digital Jobs Technical Training (DICT) 2021 -Project Management Professional Training (2020) -Fundamentals of the Personal Data Protection Act (PDPA) (NTUC Learning Hub, Singapore 2019) -Ateneo Leadership and Social Entrepreneurship (LSE) Program (Singapore 2018) -Managing Quality Customer Service (Singapore, 2017) -Managing Project Baseline (Doha, 2016) -Civil Service Professional, Philippines -SAP ERP & Salesforce.com CRM requirements. Prepare accurate and quick quotations and provide it to the client. Ingram Micro Philippines (Distributor of Computer and Technology Products and Services) Senior Sales Support Representative Retail & SMB Accounts, June 2014 – Feb 2015 Inside Sales, Key Accounts – Western Australia Region, April 2013-June 2014 Order Management Key Accounts - Australia Region, June 2012 - April 2013 Convergys Philippines Services Inc. (Customer and Information Management Service) Customer Support Specialist (Universal team) Sept. 2009 – Feb. 2012 Credit and Collections - RM CA/AR (mobility) Technical Customer Service Associate, Aug. 2008 – Sept. 2009 EDUCATION Ateneo de Zamboanga University AB Interdisciplinary Studies, with IT units – 2008